Deep Enrich
Denaya Butler
San Francisco, California, United States
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About me
ServiceNow System Administrator | Program Analyst | Healthcare Advocate | Technology Enthusiast | Empowering the Deaf and Hard of Hearing Community | NextGen Alumna
Education
TechBridge Fall 2023 Cohort - ServiceNow NextGen ITSM
2023 - 2023Information TechnologyIntensive study and career development program providing extensive training in Information Technology Service ManagementParticipating in an intensive 12-week technical training program focused on ServiceNow fundamentals and implementation. Course includes technical instruction, professional development, and financial literacy. Project based group work, certification exam preparation, management of ServiceNow modules, including Incident Management, Change Management, and Service… Show more Intensive study and career development program providing extensive training in Information Technology Service ManagementParticipating in an intensive 12-week technical training program focused on ServiceNow fundamentals and implementation. Course includes technical instruction, professional development, and financial literacy. Project based group work, certification exam preparation, management of ServiceNow modules, including Incident Management, Change Management, and Service Catalog. Show less
University of Mississippi
2002 - 2006Bachelor of Science (B.S.) Criminal JusticeActivities and Societies: Zeta Phi Beta Sorority, Inc., Black Student Union, NSBE, Alpha Phi Omega, Ronald E. McNair Scholar, Mississippi Association for Minority Participation member
Experience
UCSF Health
Mar 2015 - nowManage the administrative processes of the cochlear implant practice, assist patients with scheduling, insurance authorizations and complex billing issues, research denials for resolution, and coordination the schedules for a team of physicians and audiologists Assist patients with the process of enrolling in the Cochlear Implant Candidate Program. Guide patients thought the process by assisting with insurance authorization, device selection, scheduling, and preparation for the surgery.
Program Analyst II
Jul 2019 - nowPractice Coordinator III
Mar 2015 - Jul 2019
Licenses & Certifications
- View certificate
Career Fit Achievement: IT Support Technician
MyInnerGeniusAug 2023
- View certificate
Human Subjects Protection Training
CITI ProgramFeb 2024 - View certificate
Career Fit Achievement: Project Manager
MyInnerGeniusAug 2023 
Welcome to ServiceNow
ServiceNowJul 2023- View certificate
Career Fit Achievement: Cybersecurity Professional
MyInnerGeniusAug 2023 - View certificate
Career Fit Achievement: Customer Engagement Specialist
MyInnerGeniusAug 2023 - View certificate
Career Fit Achievement: Mainframe System Administrator
MyInnerGeniusAug 2023 - View certificate
Fit to Learn: IT Design Thinking
MyInnerGeniusAug 2023 - View certificate
Fit to Learn: Data Analyst
MyInnerGeniusAug 2023 - View certificate
Career Fit Achievement: Linux System Administrator
MyInnerGeniusAug 2023 - View certificate
Career Fit Achievement: Web Developer
MyInnerGeniusAug 2023 - View certificate
Career Fit Achievement: IT Design Thinking
MyInnerGeniusAug 2023 Micro - Certification - Welcome to ServiceNow
ServiceNowJul 2023ServiceNow Certified System Administrator
ServiceNowOct 2023- View certificate
Career Fit Achievement: Data Analyst
MyInnerGeniusAug 2023 ServiceNow Administration Fundamentals
ServiceNowSept 2023- View certificate
ISC2 Candidate
ISC2Oct 2023
Volunteer Experience
Chapter President
Issued by Zeta Phi Beta Sorority, Inc. - Official on Jul 2020
Associated with Denaya ButlerActive and Financial Member
Issued by Zeta Phi Beta Sorority, Inc. - Official on Feb 2003Associated with Denaya ButlerState of CA Cooresponding Secretary
Issued by Zeta Phi Beta Sorority, Inc. - Official on Jan 2021Associated with Denaya Butler
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