Osama Abutalib

Experience

• 

  Sports Solutions Services

  Feb 2014 - May 2014

  Executive Secretary

  - word processing;- audio and copy typing; letter writing;- dealing with telephone and email inquiries;- creating and maintaining filing systems;- keeping diaries and arranging appointments; Booking rooms and travel arrangements.• Regestring employees attendance and departure .• Typing forms or letters for the managers and also for the employees .• Sending and receving e-mails .• Arranging ( to do list ) for the managers and other employers .• Arranging visits and meetings scheduales for the managers .• Computer software and hardeware maintenance ( if there are any ) . عرض أقل

• 

  Kempinski Hotels

  Jul 2016 - Jul 2017

  • Provide secretarial service, e.g. typing ( 40/ WPM) & word processing service for guests.• Assist guest to make Long distance call & Fax handling.• Attend daily meeting with Front Office team.• Answer all incoming calls, connect them to the appropriate extension in an efficient, friendly and caring manner according to the Kempinski standards (for male employees in late shift). • Write down messages accurately for our guests and deliver messages in a timely manner. • Handle guests' requests for DND (Do Not Disturb) and confidential status. • Handle personal wakeup call requests for guests according to the LQA standard and automatic wakeup call requests for group and crew guests. • Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information or assistance to make an outside call or handling a complaint, etc.• Support Front Office Team in all administrative works (e.g. preparing city ledger, guest in house check filing etc.).• Maintain adequate stocks of all Front Office office supplies.• Making reservations through Phone calls . عرض أقل • Carry out all administrative duties in co-operation with Guest Relation Supervisor.• Daily checks on the VIP lists and ordering of corresponding activities.• Distribute VIP factsheets.• Actively monitors the triton system and takes charge of glitch comments.• Monitors the Tripadvisor & Booking.com comments.• Be responsible for VIP guests and ensure their well being.• Liaise with all departments on guest requirements and ensure that these are executed.• Pre check all guest requirements a day prior to arrival and again the day before.• Pre check all VIP arrival rooms and ensure that all rooms are clean and ready upon check in.• Greet arrivals and escort all Guests to the rooms or suites.• Place courtesy calls to the in house guests to ensure guest satisfaction and action on glich comments if any come up.• Ensure that all guest comments and complaints are attended to and that all complaint reporting is carried out and recorded.• Be fully conversant with all hotel activities and promotions.• Prepare all VIP amenities forms and distribute accordingly.• Update guest profiles and check the existing one for important updates.• Attend regular meetings within the department (performance review, information, proposals for improvement). عرض أقل

  • Guest Service Agent

    Oct 2016 - Jul 2017

  • Guest Relations Agent

    Jul 2016 - Sept 2016
• 

  Business Valley

  Oct 2018 - Feb 2019

  Customer Service Specialist
• 

  MARCO

  Apr 2019 - Apr 2023

  Contract Specialist

  • Handle breach of contracts in a timely manner.• Serve as the main liaison with outside contracting representatives.• Research regulations to guarantee contracts are updated and in compliance with laws.• Coordinate with clients to guarantee terms of contracts are fulfilled in compliance with the contract terms and regulations.• Prepare and edit contracts between the company and potential clients.• Develop and implement effective procurement proposals.• Monitoring contracts and moving forward with close-out, extension or renewal of contracts• Creating and maintaining relationships with suppliers and customers• Leads complex contract negotiations and manages all changes in and addendums to existing contracts.• Prepares reports on the status of contracts for management.• Acting as the main point of contact for clients, site and project managers etc... عرض أقل

• 

  Aseer Investment Company

  Apr 2023 - now

  Procurement Analyst