Experience

• 

  Vodafone

  May 2007 - Aug 2012

  1. Ensured office was staffed according to workload andprepared schedules based on availability of staff.2. Conducted performance reviews of employees and gavesuggestions for improved productivity.3. Motivated and instructed administrative employees on thebest ways to complete routine and complex situations andtasks.4. Kept files and accurate records for clients and followed allsafety protocols to prevent misuse of data and breaches ofconfidentiality. 1. Increased company's business by cultivating strong supplierrelationships and making effective sales presentations toprospective clients.2. Designed non-cash marketing programs to gain public'sinterest.3. Tracked sales metrics and marketing investments anddevised new sales strategies to improve sales.4. Developed long-term business relationships with suppliersand key clients. 1. Seize opportunities to up-sell products when they arise.2. Managing large amounts of inbound and outbound calls in aprofessional manner.3. Identifying customers needs, clarify information, research everyissue and providing solutions.4. Build sustainable relationships and engage customers bytaking the extra mile.

  • Call Center Supervisor

    Aug 2011 - Aug 2012

  • International Sales Executive

    Aug 2010 - Aug 2011

  • Call Center Customer Service Representative

    May 2007 - Aug 2010
• 

  Emirates

  Sept 2012 - Jul 2020

  Senior cabin crew
• 

  Braavos real estate brokerage llc

  Jul 2020 - Aug 2021

  Property consultant
• 

  Tha staffing

  Sept 2021 - Jul 2022

  Vip host dubai expo 2020
• 

  Hermès

  Jul 2022 - now

  Customer service associate

  - Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email.- Maintain an updated knowledge of the organization's products, services, and customer service policies.- Document customer interactions when necessary, compiling documents and forwarding information to interested parties.- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits.- Assist clients by demonstrating the use of goods and programs and answering any questions they may have.- Participate in training opportunities provided by the organization or by outside entities.- Establish and maintain good rapport with customers by using positive language and anticipating their needs. Show less