Experience

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  Multichoice group

  Oct 2013 - Nov 2013

  Customer service representative

  •Customer recruitment and on-boarding: Attracts potential customers by answering product and service questions; suggesting information about other products and services; opening of customer accounts by recording account information.•Complaint and Query Resolution: Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.•Analysis and Reporting: Recommending potential products or services to management by collecting customer information and analyzing customer needs.• Contributes to team effort by accomplishing related results as needed. Show less

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  Mascom wireless

  Nov 2013 - Sept 2024

  Develop and implement the Brand Strategy overseeing all aspects related to branding and communication. Ensure synergy in all communications by coordinating the communication, retail and digital strategy and ensuring execution of the communication plan to key customers.Brand Management Strategy• Communication and advertising campaign ManagementManagement and interface with communication service providers and advertising agencies• External communication channel management• Team Management• Project management• Budgeting• Safety Health and Environment• Quality Management Show less Project management: project administrator and interim manager in mobile money projects. Projects I worked on are the MyZaka VISA card, Botswana Life Mosako, Old Mutual and mobile money system migration. • Product development: Assist in coming up with value added services to the already existing and fundamental mobile money services. • Analysis and reporting – Competitor & Activations: Compile reports analysing the performance of competitor and activation events and recommend remedial actions• Relationship management: Manage relationships with all Mascom authorised agents. • Market activation and roll out outreach campaigns: Increase customer acquisition, retentionand management to retain market leadership though activations ad outreach campaigns. • Training – Staff, business partners and customers: Offer in-depth training on system, procedures and processes. Show less

  • Brand Management Coordinator (Supervisor)

    Jun 2024 - Sept 2024

  • Junior Executive Committee Member (JExco)

    Jan 2024 - Sept 2024

  • Brand Management Officer

    Oct 2019 - May 2024

  • Mobile Money Sales Representative

    Nov 2013 - Sept 2019
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  Hollard insurance botswana

  Sept 2024 - now

  Marketing lead - life

  About the Role:As the Marketing Lead at Hollard Life, I drive strategic marketing initiatives that align with the company’s vision of enabling better futures. Working closely with the Executive Committee (Exco), I lead the development and execution of marketing strategies designed to enhance brand equity, customer engagement, and business growth.Key Responsibilities:Strategic Marketing Leadership: Develop and implement marketing strategies that support business objectives and drive brand growth.Content Creation: Curate and oversee content creation for diverse platforms, ensuring consistent and impactful messaging.Employee Engagement: Design and implement internal campaigns to foster alignment with strategic objectives and drive employee motivation.Event Management: Plan and execute marketing events and activations that enhance visibility and engagement.Stakeholder Collaboration: Work with executives to align marketing efforts with organizational priorities and facilitate effective communication.Media Planning: Oversee media buying, planning, and placement to optimize ROI and ensure cohesive brand representation.Public Relations: Develop and manage PR strategies to enhance the company's reputation and build strong relationships with media and stakeholders.Integrated Campaign Development: Lead the creation and execution of multi-channel campaigns to amplify brand visibility and engagement.Customer Experience Enhancement: Collaborate with teams to improve customer touchpoints and overall service delivery. Show less