Experience

• 

  Healthjoy

  Sept 2017 - now

  - Management of 14 support agents responsible for healthcare benefits guidance.- Train team members for successful project participation and growth.- Execute 1-1 performance reviews, meetings, and creating agendas.- Perform human resource tasks, such as conducting interviews and assessing staff performance.- Motivate and inspire team members to reach their highest performance.- Fulfillment requests review to ensure their accordance with service standards.- Customer feedback processing. Show less

  • Product Manager

    Jul 2021 - now

  • Customer Service Team Leader

    Jan 2019 - Jul 2021

  • Team Leader Deputy

    Nov 2018 - Jan 2019

  • Customer Service Advocate

    Sept 2017 - Nov 2018