Experience

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  Department of national defence

  May 1989 - Dec 1997

  System engineer

  Perfomed analysis, engineering design and implementation of various communications and IT security systems, supervised team of IT security professionals, designed and delivered IT security training courses and tutorials.

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  Entrust

  Dec 1997 - May 2002

  Senior manager

  Defined, implemented and managed the Entrust Security Assurance program, including managing external security evaluations and certifications against recognized standards (NIST FIPS, Common Criteria, etc.), defining and implementing internal security evaluation approaches for Entrust products as part of Quality Assurance, and managing all related internal security evaluation activities.

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  Smi consulting

  Jun 2002 - Sept 2007

  President and senior consultant

  As President and founder of SMI Consulting, provided best-of-breed IT security services to clients, administered the corporation, performed business planning and managed client relationships.

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  Public works and government services canada

  Sept 2007 - Nov 2008

  Director information technology security

  Directed and supervised, through subordinate managers, the provision of information technology security services to Public Works and Government Services Canada.

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  Environment canada

  Nov 2008 - Feb 2012

  Provides professional leadership and strategic direction to a team of managers and planning expects responsible for delivering strategic IM/IT planning and reporting services to the Corporate Services Branch (CSB) of Environment Canada. Directed and supervised, through subordinate managers, the implementation and management of a Project Delivery Office (PDO), providing leadership to a team of multi-disciplinary employees and contractors performing the management and oversight of major IT enabled projects.

  • Director, IM/IT Strategic Planning

    Feb 2011 - Feb 2012

  • Director Project Delivery Office

    Nov 2008 - Feb 2011
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  Industry canada

  Feb 2012 - Dec 2012

  Director, planning and client relations

  Lead and manage the implementation of a new Planning and Client Relations entity within the Canadian Intellectual Propery Office to enable the implementation and delivery of enterprise IT solutions that meet client expectations for practical and effective electronic services.

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  Finance canada

  Dec 2012 - Nov 2013

  Senior director, client service delivery & deputy cio

  Directed, through subordinate managers and multi-disciplinary team members, the development, implementation, support and use of technology throughout the Department of Finance, working closely with Shared Services Canada to assess and address Department of Finance business and user needs. Areas of responsibility included the full range of information technology systems and activities, including leading Department wide efforts to improve the effective use of technology and directing/coordinating resources to assist users with resolving problems related to IT, interacting and consulting with clients to manage client satisfaction, implementing and supporting desktop hardware and software, and overseeing the management of everyday service requests relating to IT Services. Show less

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  Shared services canada

  Nov 2013 - Jun 2016

  Senior director, it service management

  Leads the development, implementation and execution of the IT Service Management strategy and related action plans across the Operations Branch, acts as a catalyst for change and modernization within the Branch, and directs the implementation of innovative processes and IT Service Management approaches while ensuring the integration with partner departments and agencies, and the planning of long term evolution with them. Specific accountabilities in this role include:• Establishment of a new enterprise level IT Service Management team through re-alignment of approximately 400 resources from various sectors of Operations Branch to facilitate tooling and process consolidation, rationalization and integration, including the consolidation of legacy service desks and command centers, and the operationalization of a new partner facing enterprise service desk.• Directs the development and implementation of end-state processes, as well as the transition towards the “end-state” while maintaining service delivery to SSC’s partner departments.• Oversees the provision of business performance measurement information related to IT Service Management and client service delivery, and coordinates activities to develop and maintain knowledge products and trends analysis.• Leads the implementation of innovative IT service management approaches in support of SSC`s new enterprise business services while balancing service and control functions. Show less

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  Innovation, science and economic development / innovation, sciences et développement économique

  Jun 2016 - Oct 2018

  Director general, workplace technology services

  Leads the planning, implementation, maintenance, support and evolution of the workplace technologies that ISED’s 6700 employees and 3 Ministers with their supporting staff require to serve Canadians and the Canadian industry. In this role, I am specifically responsible for:- The engineering, design, delivery and support functions of workplace technology services- Enabling the delivery of enterprise wide business solutions and technologies- Interfacing with Shared Services Canada to facilitate the integration of workplace technology services- Developing and delivering the modernization agenda for workplace technology services Show less

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  Shared services canada | services partagés canada

  Oct 2018 - Aug 2022

  Director general, network and end users - real property

  Enable GC Workplace transformation by deploying common technology infrastructure to support user mobility and collaboration services, as well as technologies used by GC employees.

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  Meliora advisory group

  Oct 2023 - now

  Independent senior consultant

  Develop organizational development and communication strategies, as well as performance measurement framework. Develop and deliver coaching, mentoring, information and training sessions.