Experience

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  Dbay communications (pvt) ltd.

  Jan 2011 - Jan 2012

  Telesales representative

  ● Deliver service and support to end-users using and operating automated call distribution Phone software, via remote connection or over the Internet.● Interact with customers to provide and process information in response to inquiries, Concerns and requests about products and service.● Gather customer’s information and determine the issue by evaluating and analyzing the Symptoms

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  Times travel

  Feb 2012 - Jan 2014

  Travel agent

  ● Provide the customer services to our clients in UK● Collect payment for transportation and accommodations from customers● Converse with customer to determine destination, mode of transportation, travel dates, financial considerations and accommodations required.● Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, andHotel rate books, or quote package tour's costs.● Book transportation and hotel reservations, using computer terminal or telephone.● Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers. Show less

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  Aerolinks travel

  Jan 2014 - Sept 2017

  Sales manager

  ● Provide the customer services to our clients in UK● Manage human resources, such as hiring and training staff● Dealing with customer queries and complaints● Providing advice about visas or passports● Selling holidays and insurance● Meeting profit or sales targets● Designs and implements agency strategic plans● Extensive experience in ticketing

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  7 continents travel

  Sept 2017 - Jan 2020

  Travel consultant

  ● Provide the customer services to our clients in UK● Manage human resources, such as hiring and training staff● Dealing with customer queries and complaints● Providing advice about visas or passports● Selling holidays and insurance● Meeting profit or sales targets● Designs and implements agency strategic plans● Extensive experience in ticketing ● Organize Umrah Packages for the Customers

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  Jeffery travel and tourism

  Feb 2020 - Aug 2020

  Travel consultant

  ●Managed the all sub branches all over Africa ●B2B Ticket issuance●Re issuance ●Refunds ●Managed and handled the accounts of all the sub agents

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  Times travel

  Oct 2020 - Oct 2022

  Ticketing manager

  ●wholesale Ticketing for subagents ●Managed Profiles of sub agents●Managing accounts of sub agents ●Increasing sales of the agency ●B2b ticketing, issuance , re issuance, Refunds

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  Taqwa tours

  Oct 2022 - now

  Team lead manager

  ●Administer performance figures and manage real time issues to ensure travelers’ calls and emails are met in line with service level agreements●Lead and develop team effectiveness through 1 to 1 coaching, feedback, performance reviews, quality checks, regular team meetings and formal appraisals●Collaborate with Marketing to ensure generation of high quality leads and build online presence●Monitoring travel team workload and performance and ensuring a high level of service is provided●Provide the customer with the required industry information, such as low fares, exchange costs and penalties● Running and managing Google ads and social media campaigns Show less