Experience

• 

  Banco multiva

  Jul 2013 - Aug 2013

  Intern
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  Telefónica

  Jul 2014 - Aug 2014

  Intern

  Project Management Office

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  Ey

  Feb 2016 - Mar 2018

  Consultant

  Business Transformation Project (front sales software implementation):• Agile methodology• Operative impact analysis and identification• Documentation of technological requirements• Training for customer support areas • Customer experience improvement by mapping customer journeys from customer’s and bank’s perspective• Process reengineeringData Governance:• Identification and development (Level 2 and 3) of the processes required by the policy in order to accomplish data quality• Development of the SIPOC´s model and cause-effect diagramsGovernance and Control Office (PMO):• Follow up risks, mitigation plans, milestones with the purpose to take actions and decisions• Management project definition, escalation and communication process Show less

• 

  Deloitte

  Sept 2018 - Mar 2022

  - Led the Post Merger Integration transtions plans of the digital department between two major Spanish banks, developed a gap analysis of their digital platforms, determined its roadmap and strategy and reported weekly Steering Committee- Customer loyalty program definition of a major Spanish Insurer- Managed a team of 3 people to perform a gap analysis of the product offer and digitalization level of a major Spanish Bank, reviewed market best practices and developed a personalized plan to ensure top3 position among Spanish financial institutions- Coordinated a team of 10 people with business and technological background, coached them the Scrum principals and its framework and acted as a proxy-Product Owner for the Collection/Payments squad of a financial institution Show less HomeBanking redesign:• Competition benchmark (national and international) and identification of disruptive best practices for neobanks and fintech• Market research for business customers • Definition of the value proposal and the homebanking vision• Definition of the business backlog, prioritized by strategic priority, customer needs and implementation complexityOmnichannel model definition:• As is – to Be analysis• Process reengineering• Business agreements• Benchmark Show less

  • Business Strategy & Operations Senior Consultant

    Sept 2020 - Mar 2022

  • Business Strategy & Operations Consultant

    Sept 2018 - Aug 2020
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  Minsait

  Mar 2022 - now

  Business strategy & operations manager

  - Led the implementation of a BNPL (Buy-Now Pay-Later) solution on the ecommerce website- Led the creation of a fully digital platform for the distribution of insurance products