Experience

• 

  Fyrgryta

  Dec 2007 - Aug 2008

  Restaurant manager

  Establishing a fish restaurant and being in charge of the staff.

• 

  Infosys

  Nov 2008 - Nov 2009

  Infosys bpo

  A variety of administrative & customer service-related tasks in English and Norwegian

• 

  Symbol/motorola

  Nov 2009 - May 2010

  Contract service representative

  administrative tasks and invoicing

• 

  Twobits

  May 2010 - Apr 2013

  Project manager assistant

  - website positioning, Google Analytics and SEO - copywriting and content creation in English, Polish and Norwegian- translations and localizations

• 

  Federica

  Feb 2012 - Dec 2016

  Norwegian language teacher

  Norwegian language teacher

• 

  Webnode ag

  Jun 2013 - Jun 2021

  Managing the customer service department in Webnode Leading the customer service and marketing department in Webnode PPC and other advertising networks, translations, media contacts as well as copywriting

  • Chief Customer Officer

    Apr 2016 - Jun 2021

  • Team Leader

    Jan 2016 - Apr 2016

  • marketing assistant

    Jun 2013 - Dec 2015
• 

  Smartsupp

  Jul 2021 - Sept 2022

  Translator

  Translating web, app and knowledge base content from Czech and English to Polish

• 

  Survio

  Jul 2021 - Sept 2022

  Content, copy and product marketing specialist

  - Content creation: I created a variety of content - longer texts, short notification and videos - for the app along with the website. It also included contributing to a more conceptual work of mapping and setting up Survio's content strategy as a whole. I used Figma, Miro, Jira, Confluence and Google tools for the content management and creation - Implementing external tools such as Userpilot and Intercom: It required a close co-operation with the development to remove bugs and technical glitches.- Being in charge of operating Userpilot and Intercom: e.g. campaign creation, evaluating metrics.- Operating Intercom involved all types of outbound content including chatbots and product tours.- Translations: Polish, English, Norwegian and Czech- Cross-team co-operation and communication with the development, customer care, customer success team in all areas involving outbound messaging. Show less

• 

  Whalebone

  Sept 2022 - Nov 2022

  Content manager
• 

  Survio

  Mar 2023 - now

  Customer care optimization

  Providing hands on customer care, optimizing processes and introducing automations in co-operation with the development team.