Experience

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  St. clair medical centre

  Jun 2017 - Aug 2017

  Personal secretary

   Answer multi-line phone system and greet callers enthusiastically. Schedule appointments and conduct follow-up calls to clients. Respond to emails and other correspondence to facilitate communication and enhance business processes. Record expenses and maintained accounting records. Prepare client receipts. Make bank deposits

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  Hyacinth guy human resource company

  Jun 2018 - Jun 2023

  Human resource associate

  Review and screen applicant resumes to identify qualified candidates and create short list for interview.Conduct telephone interviews with short-listed candidates prior to sending to corporate hiring managers for consideration.Design advertisements for vacant positions and post on various media including job sites, social media and other recruitment channels.Administer psychometric assessments to applicants, analyze and prepare reports.Prepare recruitment reports using Microsoft Office Suite.Undertake general administrative duties. Show less

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  Coblentz inn

  Jun 2018 - Jun 2018

  Student intern

   Take reservations over the phone, in person and via email for guests and provide confirmation information Answer customer telephone calls promptly and appropriately handled needs. Greet visitors and customers upon arrival, offer assistance and answer questions to build rapport and retention. Calculate billings and post charges to room accounts, reviewing charges with guests at checkout. Collect room deposits, fees and payments. Use internal software to process reservations, check-ins and check-outs. Issue room keys to guests upon check-in and answer questions regarding proper use. Deliver above-and-beyond service to guests by making outside venue reservations and setting up tours. Show less

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  Tropikist beach hotel & resort

  Aug 2018 - Nov 2018

  Student intern

   Answer customer telephone calls promptly and appropriately. Take reservations over the phone, in person and via email for guests and provide confirmation information. Greet visitors upon arrival, offer assistance and answer questions to build rapport. Calculate billings and post charges to room accounts, reviewing charges with guests at checkout. Use internal software to process reservations, check-ins and check-outs. Issue room keys to guests Time was also spent working in housekeeping and food and beverage departments. Show less

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  Island finance llc

  Dec 2018 - Apr 2019

  Data verification officer

   Identify and apply customer specific rules and processes. Complete data review of loan application forms. Review and validate details of job letters used to apply for loans. Work overtime and weekends.

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  Starlite group ltd

  May 2019 - Feb 2020

  Establish workflow processes, monitor daily productivity and assist to improve overall performance.Monitor and evaluate personnel performance to complete annual reviews, recommend advancement or address productivity concerns.Assign tasks and direct team of staff.Maintain positive relations by addressing problems head on and implementing successful corrective actions. Complete data entry tasks with accuracy and efficiency.Enter numerical data into databases with speed and accuracy.Organize, sort and check input data against original documents.Work closely with the Purchasing Officer to ensure all prices on the database were correct and up to date.Utilize the database to cost and price items to be sold

  • Administrative Manager

    Nov 2019 - Feb 2020

  • Data Entry Administrator

    May 2019 - Nov 2019
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  Sital college of tertiary education limited

  May 2019 - Jun 2020

  Bachelor student

  I was exempted from my first two years of the degree due to the fact that I spent two years pursuing an Associates Degree that I was unable to complete due to the school losing its accreditation. However I was able to transfer my credits and complete this degree in a year.

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  Personnel department - office of the chief personnel officer

  Nov 2020 - Nov 2022

  Human resources assistant

  Recruitment and Selection activities including preparation of reports for the CPO for the short-term employment of employees.Maintain records system and ensure availability of files when required.Participate in recruiting and selecting new hires and conduct on-boarding activities.Screen and shortlist applicants for positions and coordinate interview process.Direct enquires for information to the appropriate department, either on the phone or in person

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  Hyatt regency trinidad

  Jan 2023 - Nov 2024

  Enhanced guest satisfaction by efficiently managing check-in and check-out processes.Increased customer loyalty with exceptional communication skills and personalized service.Resolved guest issues promptly, resulting in positive feedback and return visits.Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.Assisted guests in making informed decisions on local attractions, dining options, and transportation services.Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.Took reservations over phone, in person, and via computer for guests and provided confirmation information.Collected room deposits, fees, and payments.Answered customer telephone calls promptly and appropriately handled needs.Used internal software to process reservations, check-ins and check-outs.Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout. Show less • Maintained human resources information system and kept employee files up to date and accurate.• Handled employee inquiries and complaints.• Supported employee relations, cultivating retention with welcoming and inclusive work culture.• Distributed employee engagement surveys to identify areas of improvement.• Delivered friendly assistance with new hires throughout interviewing and hiring process.• Coordinated employee training programs to improve productivity and performance.• Responded to employee inquiries regarding benefits and other HR topics.• Scheduled and coordinated interviews between hiring managers and potential candidates.• Helped employees register for benefits programs using online portals.• Managed multiple tasks and met time-sensitive deadlines.• Maintained confidentiality of information regarding employees and company.• Handled assignments independently with good judgement and critical thinking skills. Show less

  • Front Office Host

    Dec 2023 - Nov 2024

  • Human Resources Coordinator

    Jan 2023 - Dec 2023