Experience

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  Compassionate families

  May 2012 - Oct 2013

  Victim advocate

  • Aided in victim advocacy for families impacted by homicide.• Responsible for crisis management during all phases of the grief and healing process, criminal and legal proceedings, and life reconstruction.• Collected, categorized, and recorded victim details in an internal database. • Marketed fundraising efforts to the local community to support day-to-day operations and community outreach.

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  British airways

  May 2012 - Oct 2013

  • Facilitated sales for the company through direct interaction with the customers.• Met and exceeded company revenue goals on a monthly basis.• Deployed exceptional customer service skills to assist in the growth of company revenue.• Member of an elite team, responsible for all revenue generation in the U.S. region. • Provided high volume service while working effectively in a team environment. • Deescalated high-tension situations applying strong soft skills; keeping the customer and the company’s best interests in mind. • Assisted in the training of new employees; familiarizing them with policies, procedures and operating systems.

  • Sales/Holidays Representative

    May 2012 - Oct 2013

  • Customer Service Representative

    May 2012 - Oct 2013
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  Divison of blind services

  Oct 2013 - Oct 2014

  Rehabilitation specialist
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  Division of blind services

  Jan 2014 - Jul 2016

  Senior rehabilitation specialist

  • Provided advocacy, referral and resource development; counseling and guidance throughout the rehabilitation process for a caseload of working, job-seeking, high school and college-level clients and their families.• Communicated with Community Rehabilitation Providers, schools and other educational staff.• Conducted outreach activities to bring awareness to the services provided by Division of Blind Services (DBS) and Community Rehabilitation Providers.• Managed and maintained multiple caseloads of visually impaired clients looking to obtain or maintain employment, as well as individuals needing training to live independently.• Developed plans of service as needed for purchase of specific services, aids, and devices as outlined in the agency’s policies and procedures, training, and rehabilitation needs.• Actively participated in networking events with recruiters/staffing firms to advocate on the behalf of clients.• Communicate via phone conversations, email, fax, letters, and face to face meetings with clients to ensure successful rehabilitation outcomes. Show less

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  Florida state college at jacksonville

  Jul 2016 - Feb 2021

  • Lead a Vocational Rehabilitation (VR) team consisting of eight direct reports whose roles include certified vision rehabilitation specialists, case managers, and orientation and mobility specialists. • Served as mentor to direct reports to ensure career development goals are attained and employee engagement is solid.• Responsibilities included but not limited to hiring, time and attendance monitoring, expense review and approval, performance monitoring, annual performance evaluations, disciplinary actions, and terminations.• Actively managed the VR program including case assignment, case management review to ensure satisfactory servicing, lesson plan review and compilation, and assist in creating goals for individual students.• Developed and maintained strong relationships with local schools, employers, Teachers for Visually Impaired (TVIs) to enhance program visibility and effectiveness. Show less • Provided instruction and education to help clients learn how to navigate their surroundings, live independently and successfully integrate into their community.• Participated in networking events with area businesses to build community connections and provide work experiences for clients, resulting in a minimum of 40 sites per year. • Connected with community rehabilitation providers, schools, and other educational personnel to bring awareness to services provided by the VERC, improving client success rate and acquisition. • Administered instruction on assistive technology tools and software to increase client independence and employment outcomes.• Planned and coordinated two community events per month to spread awareness of VERC programs and services. Show less

  • Project Coordinator

    Jun 2018 - Feb 2021

  • Vision Rehabilitation Training Specialist

    Jul 2016 - Jun 2018
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  Therapist aid

  Feb 2021 - now

  Business development

  Marketing:• Social Media Management: Developing and executing social media strategies to enhance brand presence and engagement across platforms.• Campaign Development: Creating and managing marketing campaigns that align with business goals and drive customer acquisition.• Content Creation: Overseeing the production of compelling content across multiple platforms.• Analytics and Reporting: Analyzing marketing data to measure effectiveness and inform strategic decisions.• Customer Engagement: Conducting surveys and managing large customer groups to foster strong community relations and gather valuable feedback.Business Development:• Market Research: Conducting thorough market research to identify emerging trends and opportunities that align with our marketing strategies.• Strategic Partnerships: Building and maintaining relationships with key partners and stakeholders to enhance marketing efforts and expand market reach.• Sales Enablement: Collaborating with the team to develop marketing materials and strategies that support sales objectives and drive revenue growth.• Brand Positioning: Working on brand positioning and messaging to ensure a consistent and compelling brand narrative that resonates with our target audience.Additional Responsibilities:• HR Functions: Managed payroll, onboarding, training, job postings, and employee record compliance.• Customer Service: Handle support tickets, credit card disputes, and customer surveys.• Legal Compliance: Collaborated with lawyers to ensure legal compliance and managed the company's copyright database.• IT Management: Found and managed the IT team to ensure operational efficiency.• Standard Operating Procedures (SOPs): Developed and implemented SOPs across multiple business areas, including HR, customer service, IT management, and marketing, Show less