Experience

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  Merchant sales llc

  Jan 2002 - Aug 2010

  Secretary

  Brochure creation, packaging, shipping, produce mass mailings, create dealer lists, answer phones, attend dealer trade shows, communicate with clients, shred confidential documents

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  Tallulah's restaurant and wine bistro

  May 2010 - Aug 2010

  Polisher

  Polished wine glasses and silverware for high-end clientele

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  Max and erma's restaurants

  May 2011 - May 2014

  Server/trainer/marketing intern

  As a server, I gained valuable customer service experience while enhancing my skills in time management, up-selling techniques and organizational practices.During my time as a marketing intern I participated in the LBWL Chili Cook-off set-up and participation, and free food promotion, set-up and delivery. I delivered over 300 cookies and 200 sliders to local businesses. I facilitated flyer development, promotional card design and distribution. I also created and managed new corporate accounts. Show less

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  Play.

  Jun 2012 - Aug 2012

  Marketing intern

  Market analysis, flyer creation and distribution, increased percentage of birthday parties booked by 50%

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  Sixt

  Jun 2014 - Aug 2020

  Eastern US territory of 28 locations spanning from Dallas to Philadelphia. This position focused on process improvement and development, brand identity, loyalty and consistency, and customer excitement, experience and retention. Focused mainly on customer experience and service. Other responsibilities include: On-boarding, training, complaint de-escalation, budgeting, employee retention, promoting customer loyalty programs, hospitality networking, sales coaching, vehicle quality checks, P&L, business development and growth Sixt is a German company that is taking America by storm. We specialize in premium and luxury cars including BMW, Mercedes-Benz, Audi and Cadillac. I managed the West Palm Beach Downtown Sixt location and the Palm Beach Island location. As a Trainee I worked at several different Sixt locations including Miami Beach, Orlando, Atlanta and Fort Lauderdale. Every branch had different operational challenges and processes that allowed me to perfect a plan for running my own location.

  • Regional Quality Manager

    Nov 2018 - Aug 2020

  • Branch Manager- Customer Service: Palm Beach International Airport

    Oct 2016 - Nov 2018

  • Branch Manager: Boca Raton

    May 2016 - Oct 2016

  • Branch Manager: Palm Beach

    Dec 2014 - May 2016

  • International Management Trainee

    Jun 2014 - Dec 2014
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  United wholesale mortgage

  Nov 2020 - Mar 2022

  Cx coach
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  Ahead

  Mar 2022 - now

  Service operations specialist

  AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.