Experience

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  Arravo

  May 2021 - Oct 2021

  Service engineer

  Assisted in diagnosis and troubleshooting technical issues, performing software installations and updates.• Maintained detailed and accurate documentation of technical support inquiries and resolutions in a ticketing system.• Increased customer satisfaction rates by 15% by resolving technical issues and providing excellent customer service.• Assisted in the management, maintenance and troubleshooting of thousands of client servers in a tier 4 data center.

• 

  Emocom technologies and consulting ltd

  Apr 2022 - Jul 2022

  Linux system administrator intern

  • Managed and maintained Linux servers, including installation, configuration, and upgrades of operating systems and applications.• Configured and maintained network services such as DHCP and DNS.• Developed and maintained scripts in Bash for automation and reporting purposes.• Maintained System backups and disaster recovery plans to minimize downtime in the events of failure.• Implemented security protocols and procedures to ensure system uptime and data protection

• 

  Aumento

  Sept 2022 - Jul 2023

  Cyber security instructor

  •Led a weekly cybersecurity class for 15-35 students of various backgrounds and skill levels•Designed and delivered engaging and interactive lessons on topics such as network security, cryptography, malware analysis, and ethical hacking•Assessed student learning outcomes and provided feedback and guidance•Collaborated with other instructors and staff to ensure a positive and supportive learning environment

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  Asap tickets

  Jun 2024 - now

  Independent travel manager