Ian J.

Experience

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  Chick-fil-A-Franchise

  Jun 2014 - Jun 2015

  Restaurant Team Member
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  United States Marine Corps

  Jun 2015 - Nov 2019

  Radio Operator

  • Supervised, inspected, and maintained $80M of equipment moving across various countries• Served as licensed vehicle operator for 3000 miles accident free, during team operational exercises• Trained 20 personnel in safety and maintaining equipment before, during, and after missions• Preformed basic vehicle maintenance on vehicles• Created detailed Microsoft Excel spreadsheets to keep track of $80M of equipment being moved transported across various countries with a 0% loss rate• Established working interpersonal relationships worldwide to obtain mission accomplishment• Maintained and developed training schedule for 40 employees to promote mission readiness• Maintained accountability of 40 employees on a daily basis and direct them to accomplish career goals• Created and utilized spreadsheets to visually track training progress for employees• Worked with cross-functional teams within the department to maximize mission success rates• Provided daily, monthly, quarterly and annual training progress updates to superiors• Multitasked and ran several projects simultaneously to ensure vital deadlines are met Show less

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  US Army

  Nov 2019 - May 2023

  IT Support Specialist and Human Resources

  • Provided telephone and in-person support to over 200 end users, troubleshooting, diagnosing, resolving, and documenting hardware, software, and network related technical issues.• Managed ongoing computer hardware and software issues throughout the workplace• Responsible for implementing network system installations, changes and upgrades.• Provided daily hardware and software technical support for military computer and communications hardware, software and equipment created with trouble ticket software.• Supported daily monitoring and reporting of the user data protection and backups.• Supervised and assigned duties to three personnel in an office environment, ensured that work was completed correctly the first time while exceeding customer delivery dates as well as deadline dates from higher supervision positions.• Developed Standard Operating Procedures for the Orderly and Training Room operations as well as created and updated data input of personnel and training information for over 200 personnel.• Prepared and submitted memorandums and legal forms for case-by-case situations for personnel, prepared and submitted legal forms ranging from request for school, duty assignments, name changes, accountability and separation forms.• Maintained manual and automated personnel records for over 200 personnel as well as being personally responsible for over $1.5 million dollars of accountable property and mission critical equipment with zero losses.• Created PowerPoint presentations used for business development meetings.• Organized and developed spreadsheets, emailed reports and scanned documents.• Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.• Properly routed agreements, contracts and invoices through the signature process.• Received and screened a high volume of internal and external communications, including email and mail. Show less

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  DNI (Delaware Nation Industries)

  Aug 2022 - now

  System Administrator

  • Provide technical oversight and consultation services in support of new technology research &configuration testing.• Attend meetings, participate in conference calls and respond to ticket requests to ensure the highest standards in customer support.• Work with leadership & teammates to develop and/or maintain systems documentation in support of system builds, application installs & other operations procedures.• Assist with security audits & work with staff to remediate any & all security findings with supported systems & applications.• Configure & monitor backups in accordance with applicable regulations, policies & guidance. Ensure any issues/failures with backups are corrected within established SLA timelines. Routinely audit & verify backup configurations (to include test restorations), exceptions & system security configurations as established by leadership. Show less