Emma M.

Experience

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  Conroy Munro Law Office

  Jun 2009 - Jan 2015

  Legal Administrative Assistant

  Served the needs of clients demonstrating exemplary customer service;Provided accounting services processing client payments and submitting deposits for various accounts;Scheduled and coordinated the office’s daily events and appointments;Filed legal documents accurately with the court under strict deadlines;Improved efficiency by designing a streamlined client information retrieval system;Maintained a clean and inviting work environment.

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  YMCA

  Sept 2010 - Aug 2013

  Lifeguard, Swim Instructor, Camp Counselor

  Life guarding (supervising patrons);Administered first aid and filed incident reports;Monitored and maintained pool chemical levels;Taught swimming lessons to ages 6 months to 13 years, creating lesson plans and report cards to encourage progress; Participated in regular skills development and safety workshops;Taught lifesaving skills catering approaches to student’s learning styles;Set up and take down of event spaces;Supervised children while organizing and participating in activities at the pool and in the recreational space. Show less

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  Dairy Queen

  May 2011 - Sept 2011

  Sales Associate

  Greeted guests with enthusiasm going above and beyond to ensure customer satisfaction;Prepared and decorated a high volume of ice cream cakes while working in cold temperatures;Participated in the Miracle Treat Day charitable fundraiser and encouraged business;Prepared dessert treats within 0.3G accuracy of weight and size;Trained and provided orientation for new staff;Assisted team members working in various roles across departments when needed to ensure prompt service;Remained current on new products and promotions;Accurately recorded orders processing payments swiftly while administering the correct change;Maintained a clean and sanitary work environment;Provided ingredient and food preparation information recommending products safe for those with dietary restrictions;Organized and maintained product stock, ordering inventory when needed. Show less

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  City of Greater Sudbury

  Jun 2013 - Sept 2014

  Camp Counselor

  Responsible for the development, safety, and supervision of 55 children;Planned and participated in daily activities and field trips;Promoted community engagement by planning a fundraiser with the campers for a local charity we chose together;Provided first aid and reviewed the environment daily to ensure the safety of the campers;Resolved interpersonal conflicts in a supportive environment;Performed basic cleaning duties at the beginning and end of each day.

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  Urban Outfitters

  Aug 2013 - Jun 2014

  Sales associate

  Greeted customers and provided a positive and respectful shopping experience;Remained well-informed of upcoming promotions and availability of stock in store, suggesting complementary items and making recommendations based on their interests;Acted as a brand ambassador with extensive knowledge of the products;Maintained a constant presence on the sales floor to prevent theft.

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  Dunn's Famous

  Nov 2014 - Apr 2017

  Server

  Memorized menu and daily specials to better inform customers of options available to them;Performed closing duties including cleaning and cashing out the tills reporting accurate transactions;Worked with kitchen staff to serve drinks and food promptly that exceeded expectations;Trained new staff on operations and the point of sale system;Completed side duties during service.

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  The Bourbon Room

  Jan 2015 - Mar 2015

  Server, Coat Check, Promotion

  Trained with bar staff to learn more about making and serving classic cocktails to enhance the customer’s experience;Promoted sponsored events and drinks utilizing up-selling techniques to increase profits;Maintained coat room answering questions and assisted guests;Built lasting relationships interacting with with customers.

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  Father and Sons restaurant

  Jan 2015 - Jan 2015

  Server

  Took on opening duties as a key holder preparing the restaurant for customers;Inventory stocking and management;Accurately recorded orders and served tables in a fast-paced environment;Ensured a safe and pleasant environment for patrons.

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  Calypso Theme Waterpark

  Jun 2015 - Sept 2015

  Bartender and Server

  Provided excellent customer service;Predicted sales and ordered supplies accordingly;Efficiently took orders with accuracy;Prepared the bar for opening and locked up for closing;Stocked supplies and cleaned the beach bar area;responded to customer concerns with empathy.

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  H&R Block

  Dec 2015 - May 2016

  Customer Service Professional

  Worked with client’s schedules matching them with the best suited tax professional to meet their needs;Managed billing, transactions, financial records, and end of day deposits as key holder;Database operation and management ensuring client’s privacy and confidentiality;Responded to inquiries by phone, e-mail, and in person promptly ensuring client satisfaction;Worked with CRA to file tax returns with the use of online in-office software and communication systems.

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  ACORN Canada

  Jan 2016 - Apr 2016

  Project Manager

  Responsible for the design, coordination, and implementation of a sustainable outreach strategy with no budget;Led a project team assigning roles and holding regular check-ins on progress and offering support when needed;Worked with stakeholders to establish business needs and build partnerships;Identified and prioritized key activities to maximize impact, assessing feasibility with the resources available;Identified target audiences defining objectives while considering potential risks and success factors identified through various research methods;Increased sponsorship from local businesses and public visibility for events;Built a communication strategy and established a social media presence to more easily share information across platforms;Organized and executed a fundraising event including recruiting volunteers and procuring vendors;Established donor database updating all contact information ensuring an easy to maintain format;Provided strategies customized for the organization’s needs to increase growth, public awareness, and financial contributors. Show less

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  Halogen Software

  Apr 2016 - May 2016

  Administrative Assistant

  Front-desk operations, including opening and closing duties;Represented the organization well by greeting clients in a friendly manor and connecting client calls to the appropriate individual efficiently;Accurately ordered and sett up catering for meetings, including cleaning the space afterwards;Organized courier services;Disseminated internal communications.

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  United Way/Centraide Ottawa

  Jun 2016 - May 2018

  Logistics Coordinator

  Government of Canada Workplace Charitable Campaign (GCWCC)Project management of events with over 5000 attendees including deputy ministers, the Governor General, and the mayor to support community building;Hiring, onboarding, training, management, supervision, mentoring, and performance evaluation of new staff and volunteers;Planned, executed, monitored, evaluated, and reported on the programs I managed providing opportunities to increase engagement and improve efficiency of resource use;Stakeholder engagement, management, relationship development, and support through mail outs, emails, phone calls, and in person at events;Information Management- client database operation and file storage system use and maintenance ensuring information was up to date and the file system was easy to navigate;Preparation and delivery of Sponsorship and external client information packages;First point of contact for national and local hotlines and E-mail inboxes, acting as liaison for partners and maintaining positive client relationships;Scheduling, budgeting, and financial reporting to senior management;Planning and hosting information booths and fundraising initiatives to bring awareness while raising over $200,000 for charities;Website revitalization, including content writing, design, back end support, and UX testing;Development of communication and marketing material, tracking registration, volunteer coordination, and managing hospitality for events, meetings, and training sessions;Data collection, mapping, and analysis of statistics presenting findings with a contextual narrative;Promoted organizational growth by collecting feedback and reporting on donor trends for future planning;Responsible for inventory tracking and scheduling the use of marketing materials loaned to clients;Developed step by step on-boarding process guide for new employees. Show less

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  Indigenous Services Canada | Services aux Autochtones Canada

  Jan 2018 - Mar 2020

  Project Coordinator

  Information Management Branch - Information Management Transformation OfficeEmployee recruitment, development, and retention;Policy and framework writing;Staff planning/organizational chart for the branch;Research and cross-department collaboration on initiatives;People Management committee chair;Hiring process from developing job postings to holding interviews to onboarding new employees;Programming a skills inventory matrix for strategic resourcing, including UX testing;Logistics, vendor procurement, AV/IT, programming, and planning of branch-wide all-staff meetings;Request for proposal bid evaluation, contract awarding, and procurement; Department mobile device database maintenance, inventory tracking, and billing reconciliation; Help desk support to clients for device setup, install, training, and troubleshooting;Emergency notification system design, testing, and implementation;Intranet site revitalization including design and content creation; Reporting to clients, directors, CIOs, etc.;Communications (briefing notes, all-staff e-mails, Deputy Minister scripts, etc.);Executive/ management team meeting facilitation; Project scheduling, executing, monitoring, and controlling;Project documentation and administrative support. Show less

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  Canada Mortgage and Housing Corporation (CMHC) Société canadienne d'hypothèques et de logement(SCHL)

  Mar 2020 - now

  Senior Analyst

  Cyber Security and TechnologyStrategy Development Future of Work (people, space, technology)Workplace TransformationAnti-Racism and EquityWorkplace CultureCorporate Strategy DevelopmentClimate ChangeBusiness TransformationProject and Change ManagementSecure Records & Sensitive Data MigrationRecord RetentionInformation Management National Housing ConferenceAudit Onboarding Request for Proposal evaluation ATIP requestsTrade showsWebsite design and management Health & Safety committee. Show less