Sean M. O'Connor

Experience

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  AT&T

  Oct 1998 - May 2004

  Account Manager/CPE Design Engineer

  • Managed network and CPE accounts, focusing on retention and growth within the Enterprise and GEM account base.• Acquired new network and CPE accounts in a hunter role.• Designed CPE voice solutions (Lucent/Avaya and Mitel Centrex Solutions) for Enterprise and GEM business groups.• Received numerous awards for aggressive selling skills and the ability to generate new business accounts.• Provided presale and post-sale support for voice, data, and video hardware connectivity solutions Show less

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  Pier 66 Marina

  May 2004 - Sept 2007

  Operations Manager

  Managed operational aspects of marina within budgetary guidelines in an efficient and cost effective manner. Directly recruited, trained, scheduled and supervised all personnel and/or other contract labor, which included disciplinary action and terminations. Coordinated with other management personnel to ensure all departments were run efficiently. Primary point of contact for all agencies, contractors, vendors and customers. Maintained local SOPs and instruction manual for marina operations Show less

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  Total Communications

  Sept 2007 - Sept 2009

  Account Manager - Voice/Data CPE Solutions

  • Acquired new CPE customers in the Connecticut marketplace, utilizing extensive hardware and network services knowledge.• Earned numerous certifications for CPE and network services, including Mitel/Intertel and Cisco product sets.• Worked extensively with national network service providers to develop, upgrade, and replace hardware solutions with cloud-based services complemented by premise-based designs.

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  AT&T

  Sept 2011 - Oct 2014

  Commercial Account Manager - Enterprise Business Market

  • Served as account team lead for mid-sized and enterprise corporate accounts.• Used market penetration strategies to gain new business while upselling and cross-selling into accounts.• Exceeded annual goals consistently; recognized as the leading outstanding performance award winner for the Northeast Division in 2013.• Developed and sold complex telecommunication solutions, including network architecture, IP-based solutions, cloud computing, wireless applications, and disaster recovery site facilities.• Employed consultative selling to link technology solutions to client goals, enhancing cost efficiencies, productivity, and service levels.• Focused on account growth, increased wallet shares, and stabilizing retention rates.• AT&T field technical force trained and certified: Installation, Repair, Cable Splicing, Fiber Splicing, Underground Safety, Pole Climbing, Bucket Truck, Etc. (Possible Strike Assignments) Show less

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  Frontier Communications

  Oct 2014 - Jun 2019

  Senior Solutions Sales Engineer

  • Acquired by Frontier as part of Connecticut region purchase from AT&T. Promoted to Senior Sales Engineer(Dec.2014) role from Major Account Manager to support field sales team for channel partners, Enterprise and GEM.• Designed solutions to meet customer needs by assessing the application of Frontier products and services, demonstrating cost benefits and business impact.• Partnered with Account Management teams to prepare, deliver, and review sales proposals, closing complex network, cloud and hardware sales.• Mentored account managers, using technical ability to aid in development and help close complex sales.• Recognized as a member of the top leading sales team for US Commercial sales in 2017 and 2018. Show less

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  HAFSCO

  Jul 2019 - May 2022

  Implementation Project Manager/Foreman

  Oversight of customer solution implementations. Maintained and built relationships with current and prospective clients to ensure ongoing service contracts and development opportunities. Cross-functionally led a team of eleven, included technicians and installers, on design, manufacturing, and installation at customer sites.

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  Spectrum Enterprise

  May 2022 - Feb 2024

  Enterprises Account Manager

  • Managed both assigned account base and new advanced fiber services customers from existing base opportunities within the territory.• Utilized consultative selling to link technology solutions to client goals, enhancing cost efficiencies, productivity, and service levels.• Developed, presented, and sold tailored product solutions for complex business needs in fiber-based networking and managed services.• Partnered with Spectrum Business sales account representatives, sales engineering, sales support, and marketing teams to prepare, deliver, and review sales proposals, closing complex solutions.• Generated opportunities through persuasive sales calls, customer consultation, networking, and use of Outreach Sales Execution Platform.• Conducted ROI and site survey analysis to qualify leads.• Reviewed customer global activity via CRM (Salesforce) for scheduled customer account reviews.• Cultivated strong customer relationships by providing exceptional support and service tailored to client needs.• Facilitated cross-department collaboration to enhance project efficiency and achieve common business objectives.• Formulated effective sales strategies aligned with market trends and targeted customer segments.• Negotiated contracts ensuring favorable terms and strengthened partnerships with key stakeholders.• Developed a robust sales pipeline through targeted outreach and strategic lead generation initiatives.• Exceeded 2022 sales annual goal by achieving 122% of target and 2023 sales annual goal by achieving 106% of target.Chose to leaven Spectrum do to territory commute and overnight expenses cut Jan 2024, Recommendation from Spectrum Manager available. Show less

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  OCONNOR MARINE SERVICES

  Mar 2024 - now

  Marine Surveyor

  • Conduct pre-purchase vessel surveys, condition and value surveys, insurance surveys, and appraisal inspections.• Manage delivery of privately owned motor/sail vessels along the United States Eastern Seaboard.• Vessel Deliveries along United States Eastern and Gulf Coast Seaboards (USCG MASTER OF 100 TON- CAPTAIN)