Mark Vincent Arcilla

Experience

• 

  Alorica

  Oct 2011 - Oct 2012

  Customer Service Advocate

  DirecTV Account movers department

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  Access Worldwide Communications, Inc.

  Jan 2013 - Jul 2013

  Sales Representative

  Sales Representative At&t - MW,W,SW

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  IBM

  Oct 2013 - Jun 2021

  An individual contributor responsible for providing project office and financial administration support on GBS commercial engagements. Follows defined best practice processes and procedures in the execution of responsibilities, and is able to provide support for tasks not documented by the organization with guidance from project leadership. Executes responsibilities based on the documented and agreed-to tasks assigned by the project's Process Checklist in accordance with GBS guidelines and best practice. Works closely with Contract Management Advisor, Contract Commercial Manager and/or project teams. Develops necessary professional, operational, system, tool and personal management skills to function effectively in a remote services environment. Supports scope of services for PMA and PMO administration. Following the CMS tasks. Provide project office and financial administration support on billable engagements and may participate as an individual contributorExecute responsibilities based on the documented and agreed-upon tasks assigned by the project's PSC Process Checklist in accordance with GBS guidelines and PSC best practiceComplete all project office tasks and financial administration activities according to the monthly defined cycleMaintain all project financial data requirements and toolsKeep organized records for area of responsibility, meeting all established business controls guidelines and audit policiesDevelop the necessary professional, operations, systems & tools, and personal management skills to function effectively in a remote services environmentSupport, establish and identify report requirements as requested by project leadership in accordance with PSC reporting policiesSupport PSC scope of services for PMO and PMA administrationFollow PSC-defined best practice processes and procedures in the execution of responsibilities, and be able to provide support for tasks not documented by the CMPA GBS with guidance from project leadership Show less Performs a variety of sales supportresponsibilities such interfacing with Offshoresales team counterpart, running pricing tools,contract creation and costing.Coordinates with various departments (Pricing,Legal, Fulfillment, QA & Procurement) to completethe sales cycle.Performs end to end Bid Managementresponsibilities with emphasis on creating highquality customer proposals while adhering tobusiness controls guidelines.Ensures all transactions are handled with nominimum impact to the customer and incompliance with all audit guidelines andestablished processes.Ensures all transactions are completed incompliance with audit guidelines Show less

  • Q2C Ops Project Management Officer

    Jun 2019 - Jun 2021

  • Bid Support Specialist

    Oct 2013 - May 2019
• 

  Manulife

  Jul 2021 - now

  Project Management Officer

  1. Support the program and project governance and to comply with group and regional requirements on policy, DoA, risk and audit.2. Ensure the execution an effective portfolio governance framework and project delivery process in conjunction with leadership on portfolio oversight & reporting.3. Provide line of sight for all functions (i.e. risk, compliance, etc.) in project approvals and the portfolio pipeline.4. Monitor, control and reporting progress at the portfolio, program and project level, to track and report the project portfolio.5. Support the system to monitor project progress, financials and resource allocations, providing further transparency and supporting improved management decisions.6. Report on the project health, status, risk & issues, resources and compliance across the portfolio.7. Provide regular reports on portfolio health including time, cost, scope and benefits8. Focus firmly on outcomes, building a framework to measure value, and improving accountability.9.. Drive portfolio change & learning, Support the use and compliance of Portfolio & Project Management (PPM) tools / Support and drive improvements in processes10. Support PDLC, onboarding / offboarding & awareness training with a focus on uplifting people capability & leadership skills.11. Budgeting and Forecasting: I collaborated with project managers to develop budgets and forecasts, monitored project expenditures to ensure compliance with budgetary constraints, and created annual IT project portfolio budgets.12. Cost Analysis: I conducted variance analysis on the overall IT budget by category, tracking and reporting variances between budgeted and actual costs to IT leadership. Additionally, I prepared financial reports detailing project financial status, cost-benefit analysis, and financial KPIs, and communicated this information to stakeholders in a clear and concise manner. Show less