Scott Hiller

Experience

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  WorldCom

  Jun 2000 - Jul 2001

  Engineering Development Program

  * First-year rotation in the Engineering Development Program (EDP), a recruiting program for recent college graduates * Member of Transmission Systems Test group installing, configuring and testing fiber optic network elements * Supervised and completed night procedures to add new fiber optic traffic routes onto live network * Performed troubleshooting and coordinated replacement of transmission system hardware

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  Verizon

  Jul 2001 - now

  Career growth into more complex projects leading cross-functional teams through design, test and deployment. These projects include:* Protection against a Distributed Denial of Service (DDos) attack against VoIP signaling node -- redesign, certification and implementation of moving DNS servers in front of node firewalls that were driven to 100% CPU utilization* Expansion of network services between VoIP nodes into a securely routed L3 MPLS VPN reducing network complexity and progressing into removal of End-of-Life node firewalls.* Development, certification and deployment of Layer 3 VPN monitoring tool replacing the IPsec tunnel alarms previously used for notification and triangulation of network issues between VoIP nodes.* Participant in the Software Systems and Solutions Architecture (SSSA) certification program including graduate-level classes in Big Data, SDN, Cloud Architecture and Agile development. The certification culminated in publication of the Capstone paper "Agile Methods for Maintenance Engineering Workflow Acceleration" researching and presenting implementations of Kanban and Test-Driven Development (TDD) in the Maintenance Engineering organization.* Continued FOA and Tier-3 support of all VoIP nodes including root-cause analysis and vendor engagement/escalation. Show less *System integration testing of VoIP nodes including the IPComm Signaling Node, VoIP Micronode and 10Gb Node*First Office Application (FOA) of new Virtual Services Nodes (VSN) and configuration changes on the VoIP 10Gb Nodes, VoIP Micronodes and IPComm Signaling Nodes including detailed development of methods of procedure (MOP) and failover test templates.*Maintenance, routing protocol (layer 3) troubleshooting and administration of the Juniper MX960, M20 and M10i routers of the lab VoIP nodes and PIP/Public IP simulations. *Maintenance, Ethernet switching (layer 2) troubleshooting and administration of the Cisco 6509 and 4948 switches of the lab VoIP nodes Show less MCI/VerizonJuly 09, 2001 - February 10, 2009* Maintenance, troubleshooting and administration of lab network including connectivity installation and port configuration on Cisco Catalyst 6509 and Nortel Passport 8600 * Maintenance, troubleshooting and administration of Nortel DMS-250 switches, Alcatel DEX600E and Huawei C&C08 international gateway * Work as lab equipment manager to maintain and track the calibration cycles of test equipment used in the lab to match ISO 9001 2000 certification requirements * Provide management of lab equipment logistics and inventory to facilitate the removal of redundant and obsolete hardware saving floor space and power consumption Show less

  • Distinguished Member Technical Staff

    Aug 2017 - now

  • Professional Member of Technical Staff

    Jul 2013 - Aug 2017

  • Consulting Member Of Technical Staff

    Feb 2009 - Jul 2013

  • Member Of Technical Staff

    Jul 2001 - Feb 2009