Abhishek .

Experience

• 

  LIV India Management Pvt. Ltd.

  Sept 2016 - Nov 2017

  Service Engineer

  Responsibility:-- Service and maintenance, installation, assembly, etc.- Customer handling.- Understand customer problems and customer satisfaction.- Solving service complains.- Solving technical issues.- Replacing damaged parts of Machines.- Installations of Machines.

• 

  City Automobile, Vikaspuri

  Dec 2017 - Oct 2020

  Workshop Supervisor

  Responsibility:-- Handling customers and preparing the service estimate.- Satisfying the customers with sincere quality work by taking care of all his complaints and recommendation of the best solution.- Also, be a part of the post-service follow-up and resolving the customer’s complaints. - Prepare Monthly plan with respect considering past performance and making of the monthly target to achieve.- Cataloging customer's concerns and comments.- Also handling a team of 10 members.- Writing services order and descriptions of problems and repairsAlso, prepare the repair Estimate of damaged vehicles. Settle the claim (Labour & Parts) with surveyors and customers. Show less

• 

  TATA AIG General Insurance Company Limited

  Oct 2020 - now

  Responsibility:-- Handling the claims of Two Wheeler, CPA & NOS/Total Loss.- We are analyzing Insurance information, performing data entry, handling insurance claims reimbursements, and deciding whether a claim should be processed or denied.- Preparing Reports.- Tracked progress of all outstanding insurance claims.- Followed up on potentially fraudulent claims initiated by claims representatives.- Determined if claim submission was completed correctly, verified data, and entered into the system for adjudication.- Reducing the claim expenses.- Building relationships with workshop persons like service advisors. Show less

  • Claims Service Manager - Auto Claims

    Apr 2023 - now

  • Claims Trainee

    Oct 2020 - Mar 2023