Muhammad Imran Khan

Experience

• 

  Mskatiya Communications Private Limited

  Apr 2006 - Apr 2009

  Sr. Support Engineer

  Maskatiya Communications Private Limited is an ISP as Maxcom

• 

  Maskatiya Communications Pvt. Ltd. (Maxcom)

  Apr 2009 - Oct 2010

  Senior Engineer

  Duties• Supervise the day to day activities of a team of 10 members. • Organize work load, allocating tasks, tasking team on a daily basis• Configuring DSLAMs• Configuring RedBacks. • Assigning static IPs & IP Pools. • Configuring Ports. • Configuring Routers.• Monitor overall LAN/ WAN Network & Operations issuesConnectivity and Installation of DSL modems, and trouble shooting, Wireless Routers, Access Points, Switches, Hubs, Network Printers, Firewalls, Network Securities, Virus Protection Soft ware’s, System Utilities, Cisco Catalyst 2800, 2900 series, The Cisco 830 Series routers, including the Cisco 837 and Cisco 831 models, VoIP, SIP, etc.Preparing weekly shift rosters, assigning tasks to the team and getting briefing of accomplished tasks from the team members. Coordinating with other supervisor for smooth operation of daily business like DSL modem installation and supervision of Voice support, customers’ complaint resolution and sketching plans to minimize problem incidence rate. Show less

• 

  PTCL.Official

  Oct 2010 - now

  Work at Executive Vice President office• Gather/ Prepare BoQs for future business planning (projects) using MS Excel• Review PIP of Network transformation Project and follow up at zonal level.• Prepare business presentations on MS PowerPoint. • Keep monitor projects (NTP-I, RoP (rest of Pakistan) etc.) performance at zonal level• Keep monitor OSP work of NTP nominated exchanges.• Guide the teams for gathering GIS data by using Google Map and share progress report with HQ.• Train the trainer at regional level for order creation, processing & querying in Oracle® Siebel CRM & IBM® Maximo®.• Guide the teams to assigning Work force at OSP network by using IBM® Maximo®.• Prepare reports by using BI Publisher and MicroStrategy.• Train the staff to use Oracle® Siebel CRM• Monitor Sales Team performance by daily report generation using MS Excel. Show less Work at Regional General Manager office• Gather/ Prepare BoQs for future business planning (projects) using MS Excel• Review PIP of Network transformation Project and follow up at zonal level.• Prepare business presentations on MS PowerPoint. • Keep monitor projects (NTP-I, RoP (rest of Pakistan) etc.) performance at zonal level• Keep monitor OSP work of NTP nominated exchanges.• Guide the teams for gathering GIS data by using Google Map and share progress report with HQ.• Train the trainer at regional level for order creation, processing & querying in Oracle® Siebel CRM & IBM® Maximo®.• Guide the teams to assigning Work force at OSP network by using IBM® Maximo®.• Prepare reports by using BI Publisher and MicroStrategy.• Train the staff to use Oracle® Siebel CRM• Monitor Sales Team performance by daily report generation using MS Excel.• Manage and monitor regional office staff, and assign duties.• Managed petty cash fund for office expenses.• Provided essential administrative assistance, including filing, data entry, and document organization.• Managed and tracked office supplies inventory, optimizing stock levels and cost efficiency.• Maintained financial records, ensuring compliance with audit requirements.• Interacted with vendors, negotiated contracts, and processed invoices.• Worked closely with colleagues to achieve office goals and objectives. Show less Manage a Broad band Operation team of 30 members to look after more than 10000 broad band and Smart Tv connections.Resolve daily issues of a complex scope that impact the team and overall business objectives.Maintain a high level of employee morale within the team. Manage optimal performance for incoming end users inquiries, projects, administrative work and time allotted for holidays and paid/unpaid time off.Working as part of a team and responsible for work assignments/rotations, staff training, staff vacations, staff breaks , overtime assignment and arranging back-up for absent employees. DutiesSupervise the day to day activities of a team of 30 staff. •Organize work load, allocating tasks, tasking team on a daily basis•Managing team and individual performance. •Ensuring all administrative records is completed accurately. •Ensure professionalism & high quality is continually maintained. •Prepare relevant reports and documents for senior managers. •Scheduling staffing levels, planning for holiday and weekend cover. •Monitor staff attendance and performance levels•Monitoring BB provisioning and faults. •Conduct OSP work. •Depute teams to rectify daily PSTN and BB faults to maintain daily KPIs . •Monitor Smart TV/ IPTV new provisioning as well as existing connections. Increases company revenue by successfully deployed new Broad Band/ Smart TV connections and retain existing Broad Band/ Smart TV connections. In last 3 years I successfully rise over 6500 Broad Band and 700 Smart TV connection with retain over 23000 existing Broad Band and 4000 Smart TV connections, Show less

  • Manager Pre-Sales

    May 2022 - now

  • Senior Engineer Coordination

    Aug 2017 - May 2022

  • SE Regional Coordination

    Nov 2015 - Aug 2017

  • Assistant Bussiness Manager

    Apr 2011 - Nov 2015

  • In Charge DSL

    Oct 2010 - Apr 2011