Phil Hislop

Experience

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  Seacat Scotland Ltd

  Jan 2000 - Jan 2001

  Retail Supervisor

  - Key duties include customer service, cash control, stock control and visual merchandising- Provide high level of customer service, serving customers at the check-out points and working in teams to achieve targets and account for stock inventory.- Assist with ordering stock, monitoring stock control and product availability, changes to product displays due to seasonal trend.

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  Princess Cruises 2000

  Jan 2000 - Aug 2000

  Boutique Executive

  - Customer Service position working on stock control, cash control and daily administrative duties and responsibilities carrying out various tasks ensuring that targets are achieved and key performance indicators (KPIs) are achieved.

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  Signet Group Plc

  Jan 2001 - Jan 2003

  Branch Manager

  - Main responsibilities were budget & target control, recruitment of staff including staff development, business development and excellent customer services- Key responsibility was as the Head Cashier managing daily operations and money intake.- Overseeing the provision of customer service, advising and resolving questions with regards to products in the store and over the phone- Administrative and organising tasks including operating the tills and placing customer orders- Setting daily priorities, work schedules including organising team training- Following up customer queries, complaints and making sure customer’s orders are placed whilst ensuring customer satisfaction. Show less

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  Albemarle & Bond Holdings Plc

  Aug 2003 - Oct 2013

  Responsibilities and AccountabilitiesDrive Sales, Profitability and Gross Margin Growth• Responsible to drive area sales and profit plans to budget through successful leadership, organisational plans, customer service, and outstanding execution of all field operations strategies consistently across all stores.• Know and manage the business by effectively using M.I., assessing area and individual store results, and developing specific actions directly related to business development and growth consistently across all stores.• Know our customer by interacting with the customer on the shop floor and observing shopping behaviours, and staff /customer experience.• Responsible for ensuring that trends of underperformance are formally addressed, with clear and documented performance improvement plans.Customer Engagement• Ensure that all store staff greet, engage, demonstrate, inspire, and manage the floor and customer flow towards an outstanding in store customer experience, and hold the management team accountable to the measurable results associated.Store Presentation and Merchandising• Ensure all stores are offering a "Warm Welcome", our windows represent a great first impression with clear, creative displays, and messages related to the brand offering, and a clear and defined management occurs to maintain visual/merchandising standards, coupled with an outstanding customer engagement culture throughout the day.Recruitment/Hiring/Training and Retention of Top Talent• Ensure the overall people plan in each area reflects high standards, bench and succession planning, coupled with consistent mentoring and people development.Operations• Manage Area Management teams towards acceptable Store Operations compliance scores.Communication• Responsible to consistently and effectively communicate the company objectives to all Area Management teams through organised and scheduled conference calls and email communication. Show less Albemarle and Bond (Holdings) Plc, Scotland 2003 to Present- Overall managerial responsibility for 12 branches expanding to 14 branches at the highest point.- Stock Control including completion of half and full year stock takes in all branches.- Recruitment of managers and staff required on my area.- Human Resources and Staff Development offering guidance to managers and conducting disciplinary or appeal hearings. Responsible for developing and holding staff training sessions, facilitating One to One Meetings (Appraisals) and ensuring these are completed on all staff in the department managed.- Overall responsibility for H&S ensuring all necessary monitoring is conducted; undertaking risk assessments on new procedures implemented and addressing issues as they may arise or following external recommendations.- Conducting audit and compliance visits twice yearly at every branch, ensuring correct procedures are followed, and the quality of the work and service effectively carried out.- Budget and Target Control ensuring each branch is run within budget and achieves the targets set.- Business Development which includes monitoring performance and looking for new opportunities. Monitor competitor movement and performance and recommend necessary changes that would benefit the business. Investigate potential locations and make the necessaryrecommendations after assessing the local area.- Store Development ensuring that any necessary repairs or the updating of fixtures and equipment is done, in order to maintain company standards.- Customer Complaints; resolve and investigate any complaints received regarding any of my branches or staff to a suitable resolution.- Ensuring KPIs are achieved by each branch under my control as set out by the company. Show less

  • Regional Manager

    Jul 2012 - Oct 2013

  • Area Manager

    Jun 2004 - Jun 2012

  • Branch Manager

    Aug 2003 - Jun 2004
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  Speedloan Finance Limited

  Oct 2013 - Mar 2015

  Head of Secured Lending

  • Develop and recommend Initiatives to increase spectrum of Lending.• Ownership of Lending & Interest rates against Gold Price and competition, recommending relevant action as and when necessary• Ensure Standardised plan in place across Northern and Southern Regions• Effectively manage Loss of Accrued Interest and Unredeemed rates ensuring maximum efficiency.• Manage Lending Interest Matrix - Lending versus Risk.• Ownership of Early Customer Care Programme• Ownership of G-Max Gold Testing initiative• Co-ordination of Lapsed/Redeemed customer contact• Engage with Regional Training Officers to provide coaching and deliver solutions to up-skill and increase knowledge and understanding of product and procedures.• Liaise and communicate with key stakeholders to ensure full engagement to deliver• Provide MD with updates, reports and recommendations as required or requested. Show less

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  Open to New Opportunities

  Apr 2015 - Sept 2015

  Regional Manager
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  Buy As You View

  Sept 2015 - Mar 2016

  Regional Manager
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  Presidential Travel Ltd / Kingfisher Wedding Travel

  Apr 2016 - now

  Operations and Transport Manager