Jonathan Molina

Experience

• 

  3312 Inc

  Mar 2020 - Mar 2021

  Desarrollador Flutter
• 

  Takeda

  Jan 2021 - Jul 2021

  Digital & Transformation IT Intern
• 

  NICE

  Aug 2021 - now

  • Specialized (level 3) support in Anti Money Laundering solutions.• Investigation of cases involving customer due diligence, risk case management, suspicious activity monitoring and other software products, working directly with the customers and their IT teams to find solutions, workarounds, and root causes behind product issues.• Management of critical cases which impact production environments, working along with the client and other relevant parties on the respective bridges/meetings.• Diagnosis and reporting of bugs and relevant enhancements for internal solutions, to have them properly fixed by the development team on future patches/releases, as well as helping customers with their business needs.• Assistance on internal tasks for implementation of customized solutions, as well as cloud-based solutions.• Documentation of knowledge articles to define and optimize troubleshooting and investigation processes.• Debugging to identify and fix code issues, assisting customers with product issues on their lower/production environments, to improve overall quality and build trust between them and our software products. Show less

  • Software Engineer, Professional Services

    Jan 2025 - now

  • Senior Actimize Support Engineer

    Oct 2023 - Jan 2025

  • Actimize Support Engineer

    Aug 2021 - Oct 2023