Areeb Azhar

Experience

• 

  Siemens

  Aug 2014 - Oct 2014

  Internship

  Worked on making Single line Diagrams, General Overall Layouts, Equipment Overall Layouts, Foundation Overall Layouts. Assisted in Project Planning and Procurement.

• 

  Afiniti

  Oct 2015 - now

  In my role as Lead Software Analyst at Afiniti in Washington, DC, I spearheaded Genesys integrations and deployments for top clients, including Cigna, American Express, and United Health Group. Transitioning from Avaya/Cisco Integrations to Genesys Integrations under new management, I led cross-functional teams to ensure successful system integration and deployment processes. In my role as Lead Software Analyst at Afiniti in Istanbul, Turkey, I conducted technical discovery of client telephony reporting environments, led production cutover activities, and migrated services to Linux based containers. Additionally, I managed operational data post-integration and deployed Afiniti Reporting Services on Windows and Linux servers. In my role as a Senior Software Engineer at Afiniti in Bermuda, I led deployments for Avaya operational reporting and routing integrations for AT&T. I successfully managed and supported 20 deployments, ensuring seamless integration and deployment for Avaya and Cisco integrations. This experience honed my skills in system integration and deployment, project management, and technical troubleshooting. In my role as a Senior Software Engineer at Afiniti, I led the technical discovery and production cutover activities for client telephony reporting integration. I also provided Tier-2 support for production issues, ensuring smooth operations and client satisfaction. In my role as a Software Engineer at Afiniti, I led production cutover activities, provided Tier-2 support for production issues, and managed operational data post-integration. I deployed Afiniti Reporting Services on Windows and Linux servers, optimizing client environments for efficiency. In my role as an Analyst Software Engineer at Afiniti.com, I led the product build upgrades and application support for Avaya and Cisco Integrations, ensuring smooth integration and deployment. I also deployed Afiniti Reporting Services on Windows servers for Avaya and Cisco Integrations. Additionally, I provided Tier-2 support for production issues, resolving critical issues promptly to maintain system efficiency. In my role as an Analyst Software Engineer at Afiniti.com, I assessed urgency and impact of support calls, recorded client requests, and conducted root cause analysis. I maintained ownership of client issues, ensuring timely resolution within SLAs. Skills developed include troubleshooting, communication, and incident resolution.

  • Lead Software Analyst | Tier 4 | System Integration & Deployment (Genesys)

    Jan 2024 - now

  • Lead Software Analyst | Tier 4 | System Integration & Deployment (Genesys, Avaya, Cisco)

    Jan 2022 - Dec 2023

  • Senior Software Engineer | Tier 3 | System Integration and Deployment (Avaya/Cisco Integrations)

    Feb 2021 - Dec 2021

  • Senior Software Engineer | Tier 3 | System Integration & Deployment | (Avaya/Cisco Integrations)

    Feb 2020 - Jan 2021

  • Software Engineer | Tier 2 | System Integration and Deployment (Avaya/Cisco Integrations)

    Oct 2017 - Jan 2020

  • Analyst Software Engineer | Tier 1 | System Integration and Deployment (Avaya/Cisco Integrations)

    Dec 2016 - Sept 2017

  • Analyst Software Engineer | Tier 1 | Production Support

    Oct 2015 - Nov 2016