Ewa Julia Mroczkowski

Experience

• 

  HMSHost

  Jul 2005 - Dec 2005

  Sales Associate

  HMSHost- Chicago O'hare Airport * Operated cash register and received payment from customer in cash or credit card, accurately counted and provided change to customers as required.* Strictly followed all HMS Host customer service and cash handling policies and procedures.* Professionally cleaned and stocked work area and customer area.* Assisted in locating, reconciling, and verifying the accuracy of transactions and operate equipment with peripheral electronic data processing. * Transferred supplies and equipment between storage and work areas by hand or cart.* Received inventory, moved and lift food and beverage products and supplies; maintained a solid knowledge of product and services available in unit.* Ensured proper food handling procedures were followed including wrapping, labeling, dating, stocking, storing, rotating and checking temperature of products. Show less

• 

  Halton Multicultural Council Inc

  Mar 2016 - now

  * Receive the request form from service providers and dispatch according to procedures.* Operate and manages Interpreter/Translator database and other software programs in an effective and efficient manner. * Respond to Interpreter/Translator and service provider concerns. * Prepare request forms and arranges for pick–up by or delivery by e-mail to interpreters/translators. * Collect all completed request forms and submits for payment in a timely manner. * Respond to routine requests from service provider and provides a timely confirmation of such request. * Arrange for the translation of documents, ensures they are correctly translated and forwards for certification. * Assume other responsibilities that may be assigned which contribute to the team effort and achieve the Council’s mission. Show less • Provide information about different programs over the phone or in-person to newcomers to Canada and transfer calls to appropriate programs and staff members. • Operate a multi- line telephone busy switchboard while receiving more than 30 calls per day and making sure all calls are transferred in a timely manner.• Perform Intake for new clients and complete applicable paperwork as needed.• Manage the daily internal and external correspondence including mail in and out.• Contacting clients to make appointments for Labour Market Assessments.• Follow up with clients to determine if they have completed job search action plans, and document the outcome of the follow-up for each client, using the appropriate forms.• Register clients and organize client questionnaires and evaluations.• Assist with the production and distribution of promotional materials.• Sorts and routes incoming mail, faxes and other materials. Show less

  • Dispatcher for Translation and Interpretation Services

    Jun 2016 - now

  • Administrative Assistant (Volunteer)

    Mar 2016 - May 2016