
Jon Hasty
Service Delivery Manager

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About me
Commercial and Pricing Lead
Education

Filton College
1978 - 1979Aeronautical Engineering Computer ScienceMechanical Engineering and Computer Sciences specialising in Aeronautical Engineering

King Edmunds School Yate Bristol UK
1971 - 1977
Experience

Fujitsu / Amdahl
Jan 1995 - Jan 1999Service Delivery ManagerService delivery and account management for regional sites including: RHB Bank in Malaysia, Thai Airways and TelecomAsia.The role included pre-sales support of consluting and infrastructure solutions.

Gartner
Jul 1999 - Aug 2007ConsultantPart of the Gartner Asia Pacific consulting team specialising in outsourcing strategy, contract advise, negotiations, TCO assessments, analysis and reporting for large IT environments. Responsible for the Centralised Computing and Storage Asia Pacific product sets with responsibility for product updates and support, performance and capacity assessments of data centre environments including mainframe, server and storage systems.Achievements• Delivered IT outsourcing recommendations and analysis of IT outsourcing contracts across the Asia Pacific region including Australia, New Zealand, Hong Kong, Taiwan, Singapore, Thailand and Malaysia to some of the largest global organisations.• Asia Pacific owner of the Gartner Data Centre and Server commercial and performance database Show less

ITEXEC
Jan 2007 - Jan 2008ConsultantContract engagement to perform the implementation of Activity Based Chargeback models and associated financial processes needed to incorporate ABC.Achievements• Successfully implemented Activity Based Chargeback and associated finance processes at a leading NSW University and the largest insurance company in NSW.

ITNewcom
Feb 2009 - Feb 2012Senior AnalystResponsible for the creation of financial models to support IT outsourcing business cases and target appropriate levels of service. Lead advisor for pricing and service scope.Achievements• Provided comprehensive analysis and actional recommendations around commercial, contract performance and service levels for a large multi-disciplined, multi-year federal managed services agreement renegotiation.• Provided contract negotiation guidance in relation to Pricing, Service Levels and Reporting processes leading to successful contract renewals or extensions.• Successfully completed on time and within budget an IT asset audit of a major airlines global network infrastructure as part of the financial analysis and support of its major outsourcing negotiation. • Performed capacity planning on a large outsourcing contract to determine the next five years capacity requirements. The results were used in the negotiation for the outsourcing extension to identify and target cost reduction and performance improvement opportunities. Show less
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ISG (Information Services Group)
Apr 2012 - Aug 2012ConsultantWorked on a contract basis to prepare a report on a global airline IT outsourcing contract, conditions and pricing in preparation for contract negotiationsAchievements• Delivered analysis of a major insurance company IT strategy spend and processes with recommendations on negotiation strategy, pricing, service level and commercial adjustments.• Provided recommendations on renegotiating the outsourcing arrangement for a very large federal government agency and leading Australian banks outsourcing contracts. Show less

Fujitsu Australia Limited
Aug 2012 - Jul 2014Solution ArchitectSuccessful lead services architect winning a number of large multi-year outsourcing deals., responsible for the development for outsourced ICT services, cost modelling, pricing and commercial constructs.Building on consulting sourcing experience gained worked in bid teams on large multi-disciplined RFx responses, commercial analysis and managing bid process, internal bid/no-bid reviews, solution presentation and contract negotiations. Achievements• Formally recognised through the Fujitsu CEO award for outstanding leadership and contribution to Fujitsu being awarded a major multi-year ICT contract.• Instrumental in the winning of a $40m dollar multi-year outsourcing contract by successfully architecting, pricing and negotiating the final agreement. Show less

Data#3
Jul 2014 - May 2018Senior Solutions ArchitectWorked extensively on the remediation of the managed services business which included detailed analysis of the business unit financials as well as reviews of top 20 existing contracts to assess their financial and service delivery performance against contracted requirements.In my role as a solution architect, I was involved in the development and pricing of services and solutions across the entire IT landscape. Achievements• Recognised and rewarded by management and peers as a dedicated and diligent hard worker who gets results.• Pivotal in improving the profitability of the managed services business unit and the successful remediation of the top 20 managed services accounts resulting in profitable contract resigns.• Responsible for the managed services cost model for the business to use in new sales opportunities. Show less

Ricoh Australia
May 2018 - Jul 2021Pre-Sales Solution ArchitectWorking in the professional and managed services pre-sales team to develop and cost solutions across the entire IT landscape from the cloud, data centre, hyper-converged and integrated backup platforms through to audio visual, unified communications and workplace solutions.Responsible for the development of professional and managed services statements of work, commercial models and pricing tools. Active in seeking out partners and complementary solutions to integrate into the solution sets offered.As well as new business pursuit I am heavily involved in the remediation of existing customer accounts and migration of customers to new contracts to achieve a healthy P&L and clearer contractual and commercial framework.Achievements• Formally recognised by Ricoh executives for Teamwork and a Customer First mentality, I believe in making a difference, going the extra mile and working to common goals to achieve results.• Instrumental in winning the largest managed services contract in Ricoh Australia covering customer operations in Australia, New Zealand and the UK through the development of a comprehensive managed services solution, professional services transformation project and commercial framework.• Revised and maintained the managed and professional services commercial calculators.• Designed service management template Show less

Kinetic IT
Jul 2021 - Jul 2022Solutions Architect
Mar 2022 - Jul 2022Bid Manager
Jul 2021 - Mar 2022

DXC Technology
Jul 2022 - nowCommercial and Pricing Lead
Licenses & Certifications

Lenovo Data Center Sales Professional (DCP-115C)
Lenovo Data Center Group Business Partner AcademyJun 2020
ITIL Foundations
ISEB
Meraki-Fit Sales Certified
Cisco MerakiMar 2020
Channel Partner Fundamentals
Nbn™ AustraliaNov 2019
Cohesity Sales Professional 2019
CohesityOct 2019
Nutanix Certified Sales Representative (NCSR), Level 1
NutanixOct 2019
Nutanix Certified Sales Representative (NCSR), Level 2
NutanixOct 2019
Nutanix Certified Sales Representative (NCSR), Level 3
NutanixOct 2019
Nutanix Certified Systems Engineer (NCSE) Architecture Essentials
NutanixOct 2019
Veeam Technical Sales Professional (VMTSP)
Veeam SoftwareOct 2019
Languages
- thThai
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