Brian Dunn

Experience

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  FMLS

  Aug 2013 - Jul 2017

  Help Desk Lead

  • VOIP, Chat Applet, and email support for Brokerage office.• Responsible for providing technical assistance and support for several vendor based software applications. • Respond to queries, diagnose and isolates problems, determines and implements solutions. • PC support: Configuration, Settings, Antivirus sweep, Malware removal• LAN/WAN connectivity support.• Port Security• Lead (level 2) for primary application. Resolve escalated problems that require complex resolutions.• Lead (level 2) for secondary application. Liaison for county tax assessor’s office to maintain database accuracy.• Trains and supports level 1 representatives with problem resolution and product knowledge. Show less

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  NAPA AUTO PARTS

  Jul 2017 - Oct 2017

  Information Technology Support Specialist

  • Provide help desk support for Point of Sales software via remote access.• Install, Configure and Troubleshoot SOHO single device Cisco network.• Upgrade, repair and maintain server/client software.

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  Benevis

  Feb 2018 - Jul 2019

  Information Technology Support Specialist

  • Provide IT support to end-users and C level Personnel for hardware, software and network connectivity.• Build, configure, install and provide support for desktop, laptop and thin client computers.• Provide support for peripheral devices, including printers, cameras, scanners and clinical equipment.• Create, maintain and disable user accounts in Active Directory, Exchange and proprietary software.

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  Oldcastle Infrastructure

  Oct 2019 - Sept 2020

  Information System Administrator

  • Provide IT support primarily to C level Personnel at corporate headquarters.• Manage and monitor all installed systems and infrastructure.• Monitor and test application performance for bottlenecks, identify possible solutions and work with developers and engineers to implement fixes.• Provide level 2 and level 3 support.• Apply OS patches and upgrades using administrative tools and utilities.• Provide mobile device support for over 1400 android and iOS devices.• Responsible for inventory of laptops, desktops and support devices.• Provide support for Field Service Techs.• Lead special project for Operations and Support interactions and communications. Show less

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  Aveanna Healthcare

  Jun 2021 - Apr 2025

  EUC Support Specialist

  Provide Tier 2 support to users in our corporate offices and 250+ field locationsMonitor network activity for our field and corporate offices