Lisa Torres

Experience

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  Safelite Solutions

  Jul 2008 - Jun 2021

  Passionate leader, leading a team and influencing leader communication strategies to create an environment where associates feel valued, supported, and empowered to do their best work. Focusing on associate engagement and experience from the hiring process to the day to day, to drive business results and build a strong, loyal workforce that provide a competitive advantage.A people leader focused on associate experience, engagement, and retention, the primaey role is to work inspire the team to think of innovative methods to improve associates experience and retention. Additionally, responsible for creating strategies that promote a people-first culture and foster strong connections between associates and the brand. Strong ability to collaborate with top leaders and influence their decision-making regarding communication strategy to effectively communicate the company's mission, vision, and values.Additionally responsible for the design, development, and maintenance of effective tools and training programs for leaders, with a data-driven approach to identify learning or operational process gaps, and design customized solutions to meet the needs. Show less Responsible for the development of learning and on-boarding tools for support staff and leaders in the organization. Created a tasks and projects application for leaders in the organization in Microsoft Power apps and SharePoint. Responsible for evaluating technology, process, and learning tasks submitted to determine the costs and ROI, then assigning priority. Responsible for implementing the projects throughout the organization providing the necessary tools for implementation including but not limited to e-Learning, in person training, and WebEx/Zoom training. Additionally, responsible for the maintenance and building of various SharePoint solutions and team sites to allow for more digital communication and associate engagement. Show less As the WFM Supervisor I am responsible for overseeing the real-time management of the operations call distribution. The team is responsible for balancing the work and labor for over 4,000 employees. Our performance metrics are linked to the meeting of contracted service levels and labor budgets. I am responsible for the development and management of multiple SharePoint sites and creating solutions utilizing Microsoft office 365 programs like SharePoint, PowerApps, Excel online, etc. Managed the ISO Certification in the Contact Center Operation, partnering with the top leadership to maintain and audit throughout the year. Additionally, the development and implementation of e-Learning training and creating digital solutions using PowerPoint, Adobe Captivate, PowToon, and other e-Learning programs. Show less

  • CC Communication Design Manager

    Oct 2020 - Jun 2021

  • Instructional Designer

    Jul 2019 - Oct 2020

  • Workforce Management Supervisor

    May 2011 - Jul 2019

  • Training Coordinator

    May 2010 - May 2011

  • Customer Service Representative

    Jul 2008 - Jun 2010
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  Bath & Body Works

  Jun 2021 - now

  • Manager Learning and Development

    Apr 2024 - now

  • Sr. Instructional Designer

    Jun 2021 - Apr 2024