Adrian Miles

Experience

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  CAPEL CURE SHARP LIMITED

  Oct 1997 - Sept 1999

  Broker Fund Administrator

  Formally one of the largest private client investment management companies in the United Kingdom, they managed their client investments through a disciplined investment framework with a range of services, including Discretionary Portfolio Investment Management

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  Van Wagner Group, LLC

  Apr 2001 - Oct 2001

  Accounts Payable Administrator

  One of America’s largest outdoor advertisers specialising in billboards, street furniture and sporting arenas who were launching in the UK.

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  Bolero International

  May 2002 - Oct 2002

  Applications Tester

  Bolero provide financial supply chain solutions to management systems by establishing a common platform merging commercial, financial, logistics, and regulatory trade processes. Initially a one week temping assignment that turned into a six month contract.

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  Harvey Nichols

  Nov 2002 - Jun 2014

  Senior Administrator

  • Introduced, maintained and expanded administrative procedures and standards that empower Managers to increase productivity.• Provide daily, monthly and yearly reports covering all areas of the business for the management teams.• Co-ordinate, train and develop new and existing Administrators.• Provide training to new Management appointees.• Creation of a global reporting pack for the General & Deputy Managers.• Respond promptly and professionally to customer enquiries using all methods of communication.• Manage the control of stock loaned to the press & internal display teams ensuring a comprehensive audit trail.• Plan, set-up and control of our stock takes.• Report all Health & Safety issues to the facilities team and follow up to ensure completion.• Development of excellent relationships with all areas of the business including IT, Logistics & Buying and senior management.• Ensure supplies and equipment needs are met and in line with budgetary expectations.• Introduced, in conjunction with our HR department an entrance exam for all new administrator applicants.• Inform staff of any policy or procedural changes and provide training where necessary. Show less

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  Selfridges

  Jun 2014 - Oct 2018

  I oversaw two areas of the business during my time with Selfridges, Administration Manager & Operations Analyst for Retail Operations and Administration Manager & Productivity Analyst for Online Fulfilment. The former I was tasked with developing an Administration department capable of supporting 100 plus managers including Directors in a business that delivers revenues of more than a billion pounds per year. My second role I managed and developed an administrative and returns team supporting an area of the business that is growing 30% year on year. Achievements• Successful succession planning with 60% of team members moving on to desired roles within • the business• Enhanced on-boarding plan resulting in positive feedback including; Two-day Induction Key Meet & Greets with managers from all key divisions IT set-up with all applications and file access established Key training booked in advance of start date• Raised payroll processing from c450 to over 900 team members without an increase in staffing• Successfully managed & delivered 2017 Christmas temp recruitment drive.• Created and delivered a series of HR reports enabling department managers (as part of our 2020 project)• Managed key store projects;• 2017 Temporary Recruitment for Retail Operation• Store Wi-Fi mapping• Team member hierarchy mapping • In collaboration with Worldpay delivered the DCC managers toolkit• Return to Work report tool kit for managers Show less •• Implemented operating model for the Administration Department for Retail Operations• Conducted Organisation Training and Coaching Sessions • Responsible for managing, recruiting and developing team members • Managed Retail Operations weekly payroll processing for over 900 individuals• Implemented core reporting tools kits• Enhanced the On-boarding process for all our new managers• Responsible for all equipment and supply purchases for retail operations • Managed key store projects;o 2017 Temp Recruitment for Retail Operationo Store Wi-Fi mappingo Team member hierarchy mapping o In collaboration with Worldpay delivered the DCC managers toolkito Return to Work report tool kit for managers• Responsible for key strategic training roll-outs for the entire organisation • Responsible for the review and approval process for senior stakeholder expenses • Developed and delivered a store wide team member database • Co-ordinated all internal social events for team, department and store • Managed the production and delivery of all Directors key reports Achievements • Successful succession planning with 60% of TM’s moving on to desired roles within the business• Enhanced On-Boarding plan resulting in positive feedback included;o Two-day Inductiono Key Meet & Greets with managers from all key divisionso IT set-up with all applications and file access establishedo Key training booked in advance of start date• Raised payroll processing from c450 to over 900 TM’s without an increase in staffing• Delivered staff mapping project allowing us to build reports on individual productivity includingo Individual Customer Relationship Management performance o Individual Direct Currency Conversion resultso SPH/ATV/AUV per individual TMo Overall individual sales• Successfully managed & delivered 2017 Christmas temp recruitment drive.• Created and delivered a series of HR reports enabling department managers Show less

  • Administration Manager / Productivity Analyst

    Jan 2017 - Oct 2018

  • Administration Manager / Operations Analyst

    Jun 2014 - Jan 2017
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  King's College London

  Oct 2018 - Jan 2019

  Interim Senior Operations Officer

  • Supporting the core functions in Human Resources and Finance teams, providing support for School human resources and finance, including staff recruitment, funding, employment and contracts. • To act as the primary point of contact for all human resources and finance matters in the School• To manage honorary and visiting appointment processes for the School, liaising with the Faculty Office and Human Resources team to comply with standard procedures of selection, approval and appointment• To provide a framework of financial knowledge in the School and help disseminate this to other School staff Show less

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  Smythson of Bond Street

  Jan 2019 - Apr 2019

  Retail Operations Analyst

  • To produce and provide Commercial reports and analysis• To provide relevant and accurate information on Retail KPI’s• To be responsible for gathering large data sets and producing automated reports for the retail team and a variety of stakeholders throughout the business • To work closely with the IT Department to ensure timely resolution of issues relating to retail systems• To be responsible for monitoring the Retail budget and invoice tracking• To calculate and communicate to payroll retail commission and bonus payments • To manage retail stock management and stock take procedures• To establish and maintain operational best practice throughout the retail network Show less

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  Co-Active Training Institute

  Jul 2019 - Oct 2024

  Operations Generalist