Cynthia Buchanan - Warr

Experience

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  Care Star

  Oct 2008 - Feb 2014

  Case Manager

   Assessed and case managed members who qualify for Medicare and Medicaid.  Educate the community at large regarding available resources for home care assistance. Created individual care plans to identify needs of members with community resources.  Provide clinical interventions and assist with problem solving for challenging cases. Participate in Leadership Team to address clinical issues. Executes weekly reports for program requirements of Ohio Department of Aging.

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  CareStar

  Oct 2008 - Feb 2014

  Clinical Supervisor
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  Moina Healthcare

  Jun 2014 - Oct 2016

  Clinical Manager - My Care Ohio

   Management of 30+ in-house and field employees, staffing, recruiting, new-hire orientation, employee evaluations, and career development in healthcare setting Served as a mentor for new employees and team lead for peers Facilitated office staff education in the area of customer service & professional development  Direct problem solving by performing critical analysis in the work flow, organization, communication, departmental difficulties, and recommended solutions Conduct member chart audits and educate case managers on missing components. Participates in committees, work groups and multidisciplinary teams as needed- CAHPS Core Team, EAC, volunteered on projects with Project Management Department, Senn Delaney Champion and Brain Trust work group. Assist with monthly CORE report Establishment of policies and procedures and workflows within department to ensure effective customer service and time management of employees. Show less

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  Molina Healthcare

  Oct 2016 - Sept 2017

  Director of Long Term Services and Supports
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  CareSource

  Oct 2017 - now

  Manager, Integrated Care

  Leading efforts to develop, implement, and guide utilization standards and authorization processes for waiver services and home/vehicle modifications.