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Deborah Battell

Deborah Battell

Senior Consultant

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  • Timeline

  • About me

    Independent consultant (strategy, review, consumer regulatory strategy) & board member

  • Education

    • Wellington College of Education

      -

    • Victoria University of Wellington

      -
      Master of Business Administration (MBA)

  • Experience

    • KPMG New Zealand

      Jan 1989 - Jan 1995
      Senior Consultant

    • Commerce Commission

      Jun 2001 - Jun 2009

      Obtaining compliance with New Zealand's competition regulation through strategic application of enforcement tools, development of guidelines for business and awareness. Covered clearances for mergers & acquisitions, cartel activity and activity substantially lessening competition. Compliance with New Zealand's Fair Trading Act that prohibits misleading representations and conduct. By taking a strategic approach to compliance (appropriate use of enforcement tools, provision of information, submissions on government policy initiatives and development of guidelines) the Commission aimed to encourage choice, reduce prices and improve service.

      • Director of Competition

        Jun 2007 - Jun 2009

      • Director of Fair Trading

        Jun 2001 - Jun 2007

    • Banking Ombudsman

      Aug 2009 - Jul 2015
      Banking Ombudsman & Chief Executive

      Resolving complaints between customers and their banks. Using the insights to lift standards, reduce complaints and improve the banking experience. Key successes:- Earlier, faster, more personal resolution- Greater customer and bank satisfaction- Greater awareness of the scheme- Better banking experience for customers through bank improvements to systems and processes- Modernised scheme systems and publications.

    • Improving Impact

      Aug 2015 - now
      Director, consultant, dispute resolver

      Completed stocktake of Food & Fibre Skills Action Plan and facilitated identification and development of opportunities for pan-sector collaboration to lift capability in the sectors. Facilitated the board’s review of Royal NZ College of General Practitioners’ strategic plan and drafted the new strategic planReviewed the impacts and benefits of MPI’s Primary Growth Partnership fund, a partnership between government and the private sector investment to enable transformational change in the primary sectors (food and fibre)Adviser to company seeking investment to complete development and commercialisation of innovative safety technologyStrategic review of education provider in financial services industryIndependent Evaluator, Ombudsman for Banking Services and Investments (OBSI), CanadaExpert Adviser, Consumer Protection Strategy, Ministry of Finance & Economy, QatarStrategic & Governance Adviser, Financial Services FederationReview of complaints handling at EQCScreening of applicants for NZAid scholarships Helping organisations lift impact through governance appointments and consultancy.Specialist expertise:- asking the good questions constructively- generating the good ideas- developing and facilitating strategy- investigation and review- alternative dispute resolution- leadershipSpecialist knowledge:- consumer protection- financial services- regulation & enforcement Show less

    • Telecommunications Dispute Resolution Scheme

      Jan 2018 - Jul 2023
      Council Member, Ministerial appointee

    • Nursing Council of New Zealand

      Oct 2018 - Nov 2020
      Member Nursing Council Registrant Quality Committee

    • New Zealand Ministry of Foreign Affairs & Trade

      Feb 2019 - Dec 2019
      Organisation design specialist, Employment Services Unit, Vanuatu

      Identifying opportunities to strengthen the programme that sends ni-Vanuatu workers to New Zealand.

    • Australian Department of Foreign Affairs and Trade

      Dec 2019 - Feb 2020
      Consultant

      Contracted to Palladium to lead the implementation of an improved seasonal worker recruitment agent licensing process for Vanuatu-based recruiters. Also implanting new registration process for Australian and New Zealand direct recruiters, including electronic payment system. Continuing to advise on supplementary budget bid and methods of improving agent/sub-agent compliance with the Vanuatu Seasonal Employment Act, especially the requirement not to charge workers for jobs (anti-corruption measures). Show less

    • Next Generation Critical Communications

      Aug 2020 - now
      Executive Governance Board member, Chair Risk & Assurance Committee

    • International Women's Development Agency (IWDA)

      Sept 2020 - Mar 2021
      Lead Consultant, Succession Plan for WARA (Women’s Savings Groups)

    • University of Canterbury

      Apr 2023 - now
      PHD Candidate, social marketing

      Study currently suspended until 1 Dec 2025

    • Telecommunications Dispute Resolution Limited

      Jul 2023 - Jul 2024
      Board Member

  • Licenses & Certifications