Kallie Cummins, MPA, CAPM, PSM

Experience

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  CITY OF LEAWOOD, LEAWOOD POLICE DEPARTMENT

  Jul 2006 - Feb 2020

  Communications Officer III

  In this role, I developed and implemented 911 communications training to ensure an effective emergency response. In addition, I defined and delivered standard operating procedures in accordance with state and federal regulations. Finally, I presented at the Johnson County Community College Law Enforcement Academy and the Leawood Citizen's Academy.• Achieved significant reduction in children abusing 911 through development and presentation of 'Cellphone Sally' educational program as lead elementary school educator for ten schools.• Nurtured school relationships to grow participation in education program each year since implementation.• Received Civilian Employee of the Year Award, 2012 and 2017.• Introduced paperless system that increased warranting efficiency and reduced processing times for team members, as well as slashing dispatcher filing times.• Directed integration project that delivered computerized system to enhance availability of protection order data. Show less

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  Maurices

  Dec 2014 - Aug 2021

  Store Manager

  At Maurice's, I orchestrate all aspects of daily operations with ownership of inventory, team training, customer relationship management, and scheduling. I lead and train 14 associates, partnering with HR leads to recruiting and engage high-quality talent. • Promoted from assistant manager to store manager due to exceptional performance.• Built consistent record of KPI fulfillment.• Increased conversion by 6% in last 12 months.• Achieved top district performance in online sales, 50% above goal.• Grew credit card signups 23.7% compared to last fiscal year to date.• Delivered 9.1% year-to-date increase in loyalty card signups.• Conserved 59 payroll hours to plan year-to-date.• Led store to second of 19 in district for sales performance at special events. Show less

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  GFI Digital

  Aug 2021 - Jul 2023

  IT Project Coordinator

  Maintain and monitor project plans, schedules, work hours, budgets, and expenditures. Organized and participated in stakeholder meetings, and ensure that project deadlines are met in a timely manner. Responsible for creating Work Breakdown Structures, drafting Scope of Work documents, Level of Effort estimates and preparing project summary reports for customers and internal leadership. Organize, attend and participate in stakeholder meetings and distribute updates to project team members. Document and followed up on important actions and decisions from meetings. Prepare necessary presentation materials for meetings. Ensure project deadlines and dependencies were met and deliverables complete. Develope project strategies. Ensure projects adhere to frameworks and all documentation is maintained appropriately for each project. Assess project risks and issues and provide solutions where applicable. Ensure stakeholder views are managed to the best solution.•Field/Operations Engineer of the Quarter Q1 2022•Field Engineer/Project Coordinator of the Year 2023 Show less

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  SelectQuote Insurance Services

  Jul 2023 - now

  Manages complex projects from planning through delivery. Liaises between project members, cross-functional teams, external vendors, and other stakeholders to ensure deliverables, requirements, schedules, cost, and meeting plans are communicated. Utilizes appropriate tools to plan project timelines, tasks, milestones, and deadlines. Communicates schedule and changes to all stakeholders. Additionally, plans and facilitates project meetings to align the project team to methods and goals and to track project tasks. Prepares agendas, meeting notes, and project summaries. Monitors task completion status to Identify at risk project tasks and to develop mitigation plans. Allocates resources and hours to the project and adjusts allocations when necessary. May require a project management certification. Independent and collaborative in nature. Contributes to moderately complex aspects of a project. Show less

  • Project Manager III

    Jul 2024 - now

  • Project Manager II

    Jul 2023 - now
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  Five9

  Nov 2024 - now

  Project Manager

  Responsible for delivery and Project Management related to Five9's WFO solutions, implementation, and deployment of technical and business solutions to clients. Managing WFO Projects within Verint, NICE and/or Calabrio Cloud suite. Lead and manage all aspects of Five9's implementation for WFO products based on best practices and customer requirements. Enable our customers to attain optimal results from Five9 and WFO products by managing their expectations to deliver customer defined results. Manage the strategic, as well as day-to-day operational and tactical aspects, of multiple large scale customer facing projects on WFO and associated projects. Effectively communicate plans, progress and status/updates to both internal staff and customer stakeholders. Articulate the value of Five9's Professional Services through presentations, demonstrations and open discussion with customers and prospects. Understand client requirements and design; work with the Implementation and Support Teams to formulate Implementation Plans that meet Customers' needs. Mitigate project risk by proactively recognizing and communicating challenges, managing changes and providing contingency plans that enable customer success. Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization. Show less