Peter D.

Experience

• 

  Shoppers Drug Mart

  Sept 2016 - Mar 2020

  Committed to a high level of responsibility and involved in all front store operations. Provided excellent support and empathetic people management to Shoppers Drug Mart employees and customers. Conducted all customer transactions regularly maintaining a high satisfaction rate and optimal experience.

  • Front Store Supervisor

    Apr 2018 - Mar 2020

  • Cashier

    Sept 2016 - Apr 2018
• 

  Shakepay

  Jan 2022 - Dec 2022

  Customer Support Representative

  Initial point of contact for over 1 million customers. Involved in a high level of operations; diagnosing and resolving technical issues, attending to product inquiries and answering customer questions.-Built out internal processes for newly released products-Provided fraud support and analytical insight into developing and existing industry scams-Maintained high average customer satisfaction rate of 90%-Helped develop customer resources to improve internal and external operating efficiency-Trained colleagues on existing and newly created processes Show less

• 

  RBC

  Sept 2023 - now

  Engaged with RBC clients in their first point of branch contact to conduct transactions, resolve issues and deliver valuable advice. Collaborated with fellow RBC advisors and partners to ensure the best experience for RBC clients consistently identifying opportunities and meeting their needs.-Lead with advice and identified opportunities while conducting customer interactions-Delivered empathetic client support positively contributing to branch NPS score through CSAT surveys-Educated new and existing clients on new and existing RBC products and services-Collaborated successfully with RBC colleagues ensuring clients needs were met effectively Show less

  • Banking Advisor

    Nov 2023 - now

  • Client Advisor

    Sept 2023 - Nov 2023