Ronald McKinney

Experience

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  Regions Financial Corporation

  Dec 2010 - Aug 2012

  OJT Coach

  Training new associates on call center systems and proceduresMonitor calls and provide appropriate feedback to associates and managementCollaborated with fellow coaches to develop team strategies and improve overall performance.Delivered fast and friendly service to handle questions and service complaints.Delivered exceptional customer service to bolster strong relationships and build positive experiences.Coached individuals on specific skill development and improvement strategies.Tracked employee attendance at mandatory trainings.Reviewed existing training materials for relevancy and accuracy.Provided support to employees during onboarding process.Monitored participant progress throughout training programs. Show less

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  Navy Federal Credit Union

  Aug 2012 - Mar 2014

  Electronic Services

  Assisted customers with technical issues via phone, email, and chat support.Empowered users to solve problems through proactive education on different technical problems.Participated in after-hours on-call rotations to provide emergency support outside business hours.Troubleshot end-user hardware and software issues.Installed, modified and repaired computer software.Performed routine maintenance tasks on computer systems, such as updates and backups.Provided remote desktop assistance to troubleshoot user issues effectively. Show less

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  McKinney Concepts

  Mar 2013 - Dec 2024

  Product Developer

  Created new products or updated components to enhance existing products.Evaluated customer feedback to identify areas for product improvement.Conducted extensive competitor analysis to identify potential product opportunities.Conducted patent searches to ensure originality of designs and concepts.Assisted in creating marketing strategies for successful product launches.Developed prototypes in partnership with designers and manufacturing facilities.

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  Keller Williams Gulf Coast

  Jan 2015 - Mar 2017

  Real Estate Agent

  Developed strategies to increase visibility of listings among target audiences.Maintained excellent relationships with clients through regular communication and updates.Attended closing meetings to ensure smooth transfer of ownership or occupancy rights.Collaborated with other real estate agents to share leads and expand client base.Created property listings with comprehensive descriptions and high-quality photos.

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  Trend Shippers LLC

  Jan 2016 - Aug 2019

  Founder/OWNER

  Maintained accurate records of all transactions related to product purchases, shipments, returns, and adjustments.Monitored market trends to adjust distribution strategies accordingly.Developed relationships with retailers and actively sought new business opportunities.Created product packages for individual customer needs and current market trends.Conducted regular visits to retail locations to assess product display effectiveness and gather feedback from store personnel.

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  HOUSTON SERENITY PLACE INC

  Jul 2018 - Apr 2021

  Managed relationships with key suppliers to ensure timely delivery of goods and services.Collaborated with internal departments such as production, sales, and logistics to ensure efficient procurement processes.Developed and implemented purchasing strategies to achieve cost savings.Coordinated efforts between finance department and procurement team during annual budgeting process.Monitored supplier performance and provided feedback to improve quality and service levels.Implemented inventory control measures to minimize stock holding costs and reduce waste.Participated in cross-functional teams tasked with improving overall business operations.Conducted market research to identify new opportunities and potential suppliers. Show less Developed and implemented comprehensive IT strategies to support company goals.Ensured compliance with industry regulations and best practices in all IT operations.Collaborated with key stakeholders to identify IT needs and develop appropriate solutions.Monitored ongoing maintenance activities for hardware, software, and networks to ensure continued stability.Implemented data backup plans and disaster recovery procedures to minimize downtime during emergencies.Conducted regular audits of hardware, software, and network resources to ensure efficient use of resources.Developed policies governing use of company-owned devices by employees.Facilitated communication between IT staff and other departments within organization regarding technology initiatives. Show less

  • Chief Purchasing Officer

    Apr 2019 - Apr 2021

  • Director of Technology and Services

    Jul 2018 - Apr 2019
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  Trotter

  Sept 2019 - now

  Company Owner

  Contacted existing and prospective clients to increase new and repeat business.Outlined new business goals, objectives and action plans to fuel improvement.Oversaw day-to-day activities to facilitate business operations.Monitored competitors' activities to stay current on market trends.

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  Best Bad Dad - Fun Food Lab

  Sept 2021 - Jan 2025

  Company Owner

  Coordinating decor and event planning tasksIncorporated new recipes, marketing offerings and training staff on cooking techniques.Inspected edibles, verifying quality and attractiveness of plates.Maintaining inventorySupervised and coordinated meal preparation activities of cooks and workers.Showed staff new cooking techniques and equipment operation.Ensuring kitchen sanitation standards are metDeveloped recipes and menus using seasonal ingredients and local supplies.Discussed and prepared menus for special occasions and large-scale events.Creating and negotiating contracts for services Show less

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  Gateway Church of Christ

  Feb 2022 - Nov 2024

  Community Connections Director

  Establish and maintain relationships with current and potential clientsPlan event details, including setup, AV needs, layout, meals, breakdownCreate reliable financial reports and collect payments on timeManage events, address potential problems, and plan for scenarios that could impact the event's integrityMaintain a working knowledge of the complex needs of various eventsCreate, distribute, and collect contracts for each eventRespond to questions regarding facility useManage digital records for facility useDesigned and executed programs to drive awareness and engagement.Fielded public and media questions about company executives, activities and plans.Drafted internal communication to inform staff about company initiatives and engagements. Show less

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  FIT Financial Solutions

  Mar 2022 - Apr 2024

  VP of Marketing

  Identified new opportunities to spread financial awareness and literacy through our educational programs, seminars, and productsCollaborated with sales teams to ensure alignment of marketing activities with sales objectives.Maintained up-to-date knowledge of industry best practices through continuous learning opportunities.Connected with target consumers and highlighted products through special events, demonstrations and exhibitions.Implemented social media campaigns to increase brand awareness. Show less