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Arliyah McLeod

Arliyah McLeod

Help Desk Intern

Followers of Arliyah McLeod449 followers
location of Arliyah McLeodUpper Marlboro, Maryland, United States

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  • Timeline

  • About me

    Information Technology Service Desk Analyst

  • Education

    • Prince George's Community College

      2016 -
      General Studies

      Activities and Societies: National Society of Collegiate Scholars

    • Year Up

      2018 - 2019
      Information Technology Information Technology

      Activities and Societies: Woman leadership: From the Cubicle to Corner Office Participated in a leading national academic and professional career development program that prepares minorities for their future. YearUp National Capital Region program included college-level coursework, career training and 6-months corporate internship • Earned credits through the American Council on Education’s College Credit Recommendation Services; coursework focuses on track-specific content (such as computer hardware and troubleshooting, quality assurance, project management, or… Show more Participated in a leading national academic and professional career development program that prepares minorities for their future. YearUp National Capital Region program included college-level coursework, career training and 6-months corporate internship • Earned credits through the American Council on Education’s College Credit Recommendation Services; coursework focuses on track-specific content (such as computer hardware and troubleshooting, quality assurance, project management, or customer service), along with Microsoft Office applications, advanced Excel, business writing, and public speaking Show less

  • Experience

    • Buchanan & Edwards, Inc.

      Jun 2019 - Jul 2019
      Help Desk Intern

      Provided technical support for internal employees to resolve software and hardware issues Properly setup 15+ office desktop stations and 75+ DELL laptops for onboarding employees Configured 30+ Cisco desk phones for onboarding employees to utilize for business needsMonitored the performance of office desktop stations, DELL laptops and HP printers to operate properly to utilize dailyReimaged offboarding employee DELL laptops to make new for onboarding employees to utilizeCreated standard operating procedures guide for training purposes to assist onboarding employees Show less

    • Bart & Associates, Inc.

      Dec 2019 - Jun 2022
      Service Desk Analyst

      Provided technical support to resolve any challenging IT related issues to US Census Bureau clients Promptly answer 20+ inbound calls daily to ensure customer satisfaction by providing immediate solutions Performed remote troubleshooting to 500+ clients experiencing varies technical issues within VDI & VPNReported client’s technical issues to BMC Remedy for documentation to track incidentsAccurately transferred unresolved tickets to appropriate tiers to guarantee solutionInformed and assisted clients by outbound calling or email of any updates regarding ticket statusEffectively collaborate with colleagues to assess potential network outages or any malfunction within software updates or patches Show less

    • The Office of the Chief Technology Officer, Government of the District of Columbia

      Oct 2022 - now
      Analyst II

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Arliyah McLeod
      The Professional of the Week Award Carla C. Brooks Dec 2018 - Presents professionalism and displays grit.- Works diligently and consistently with completing task and assignments.- Willingness to help and assist others.
    • Awarded to Arliyah McLeod
      The Academic Excellence Award Carla C. Brooks Oct 2018
    • Awarded to Arliyah McLeod
      The Respect & Value Others Award Carla C. Brooks. Oct 2018