Swati Sharma

Experience

• 

  Royal Bank of Scotland Business

  Mar 2012 - Oct 2018

  • Loan servicing-process drawdown ,rollover ,interest and fee collection repayment, prepayment of syndicated and bilateral loans• Managing middle office operations by liaising with credit delivery/credit stewardship, portfolio management, payments, account services , RM’s by handling operations like account opening, securities requisation,security release, drawdown/refinance,overdraft,account closure for base rate loans and LIBOR loans• Reconciliations and investigations-manage cash break in Nostro, GDS, interest and fee past due investigations• Manage risk issues, credit risk audit, SOX controls, business continuity in adherence to firm polices• Liaise with Relationship managers, treasury, finance and agent banks• Skilled in Process Migration, Operations Management, Risk Management and Customer Service• Ability to ably manage staff and delegate responsibilities • Maintenance of processing accuracy & TAT and RFT,error analysis and leave management in team• Providing training and feedback to team members by team meetings and one to one discussion on quality of performance, preparing score cards, discussing improvement areas, motivating and appreciating good work• Conducting daily huddles, monthly team talks and sharing MOMs regularly• Preparation of training plan, BCP plan and activities, key stroke materials, EOD reports, important BAU MIS, learning logs,volumes,productivity, reconciliation reports. Show less • Handling RTGS and NEFT,Inward remittance and outward clearing system PAN India Basis• Ensure timely processing of electronic tax payments on all cut off dates guided by RBI• Reconciliation and reporting of RTGS,NEFT settlement GL line, Interbank transfer of funds through RTGS• Initiate cost effective controls, cost saving strategies and process automation and Responsible for UAT testing for various processes• Providing various MIS and reports to treasury and other stake holders• Reporting of monthly volumes, accuracy and SLA’s and ensuring all payments are released as per cutoffs• Timely review and updating of the processes manuals with the teams and highlight the same to the top management• Managing day to day customer’s complaints within the specified TAT and Monitor daily functional check list of team members• Resolving critical issues pertaining to settlement thereby ensuring maximum customer satisfaction• Providing process training to team members and tracking the productivity of team• Act as an effective back up in the absence of peers handling other processes within the same team• Act as a liaison between the manager and the various teams that are working to achieve a common objective• Provide effective management for the team to ensure efforts are coordinated and that team member’s work together to deliver results creating and maintaining effective manpower planning tools to ensure that operational efficiency is achieved• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization• Imparting training in the organization to the new joiners as well as existing members of the team • Prepare productivity report, dashboard report & error analysis report for entire team. Show less • Handling of export bills under Letter of Credit (LC), collections, advance payments and open account transactions.• Handling Import Collections, Advance Remittances, Direct Remittances and Payment of Import Bills under Letter of credit..• Advising, Issuance confirmation of Letter of credit and Scrutinizing of Export document under letter of credit and collection.• Handling domestic bills under collection and letter of credit and local bill discounting.• Resolving queries and discrepancies in the transaction by coordinating with customer and ensuring seamless processing of transactions from end to end• Well versed with UCP 600, ISBP, URR, URC 522, FEMA and RBI regulations on Exports & Imports.• Ensuring compliance with all regulatory and statutory requirements as relevant for various product and services• Coordinating with customer, branch, treasury, relationship managers, product & sales managers, Compliance for processing of trade transactions.• Preparing MIS for tracking Turnaround time of the transactions on regular basis to meet customer expectations.• Highlighting discrepancies in the trade transactions and getting the same resolved by coordinating with Branches, Relationship managers, and Product and sales managers.• Highlight any internal errors committed by the team & take necessary action and escalate any issues/complaints to the business head in a timely manner.• Act as an effective back up in the absence of peers handling other processes within the same team. • Working experience in SWIFT ALLIANCE, SCORE, GTP,SMOOTH,MAX TRAD,finnacle,fircosoft etc• Managing the releasing of High Value deals & actively involved in controlling the various activities of the team.• Actively involved in various process/procedure revision and implementation initiatives with emphasis on operational risk managements Show less

  • Team Leader

    Dec 2015 - Oct 2018

  • Senior Process Associate

    Aug 2014 - Nov 2015

  • Process Associate

    Mar 2012 - Jul 2014
• 

  NatWest Group

  Nov 2018 - now

  • Responsible for managing a team of 22 FTEs; managing the business aspect of new migrations of processes• Accountable for Delivery of Process Simplification and Automation Program involving implementation of RPA and AI Solutions for Banking• Responsible for sustaining a healthy relationship with the stake holders within India and On-Shore• Work on multiple simplifying the bank ideas and automation projects and implement with help of various stakeholders such as tech team, onshore, digital, risk and governance, onshore stakeholders and given significant benefits in term of cost saving and efficiency building• Responsible for managing business processes such as account opening, lending operations, online banking accesses, product conversions & reactivations, account opening, deal booking and setting out quality standards for various operational areas, ensuring a high-quality customer experience, while adhering to the SLAs and work processes.• Creating awareness for driving the projects and process improvement strategy & methodology, ensuring maximum operational efficiency.• Leading, training and monitoring performance of the team members for maintaining excellence in the service operations. Show less

  • Vice President - Business Process Specialist

    Nov 2024 - now

  • AVP-Project Manager

    Nov 2022 - Oct 2024

  • Senior Operations Manager

    Mar 2021 - Nov 2022

  • Manager

    Nov 2018 - Feb 2021