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Althaf Tibyan

Althaf Tibyan

Followers of Althaf Tibyan812 followers
location of Althaf TibyanJakarta, Indonesia

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  • Timeline

  • About me

    Customer Service Consultant | Service Excellence & Training Specialist | Helping Organizations Build Customer-Centric Teams

  • Education

    • Universitas Gadjah Mada (UGM)

      2012 - 2015
      Master of Business Administration (MBA) Entrepreneurship/Entrepreneurial Studies

    • University of Indonesia

      1993 - 1997
      Bachelor's degree SOCIAL SCIENCES

    • Universitas Indonesia (UI)

      1993 - 1997
      Bachelor's degree Fiscal Administration 3.07

      Activities and Societies: Madah Bahana Marching Band

    • University of Indonesia

      1993 - 1997
      Bachelor's degree Business Administration and Management, General

  • Experience

    • PT. BANK NEGARA INDONESIA (Persero) Tbk.

      Dec 1998 - Sept 2018

      • Service Quality Development Manager

        Sept 2017 - Sept 2018

      • Corporate Branding Manager

        Feb 2016 - Sept 2017

      • Head of Financial Institution for Mid-East Region – Relationship Manager

        Dec 2011 - Feb 2016

      • Customer Inquiry Manager

        Sept 2009 - Dec 2011

      • Remittance Representative for Al Rajhi Bank

        Mar 2004 - Sept 2009

      • Marketing and Promotion Assistant Manager

        Sept 2002 - Mar 2004

      • Call Center, Correspondence & Authorization Officer

        Dec 1998 - Sept 2002

    • University of Indonesia

      Jan 2019 - now
      Part time Lecturer

    • STIE Indonesia Banking School

      Feb 2019 - Jun 2021
      Part time Lecturer

    • Equilibrium - PT. TNC Global Konsultan

      Aug 2019 - Jan 2021
      Customer Service Consultant

      Customer Service Consultant dedicated to service excellence and customer-focused culture

    • Super Frontliner Academy

      Oct 2020 - Jan 2021
      Founder

      Helping people to improve their Service Aptitude to deliver Superior Service through Coaching and Training

    • PQM Consultants

      Jan 2021 - now
      Consultant

  • Licenses & Certifications

    • Training Methodology

      Indonesian Professional Certification Authority
      Jan 2019

    • Licensed Practitioner of Neuro-Linguistic Programming

      NLP Leadership Indonesia - Richard Bandler
      Nov 2018

    • Certified Professional Coach

      Coaching Indonesia
      Dec 2019

  • Volunteer Experience

    • Coach

      Issued by Coaching Indonesia on Oct 2020
      Coaching IndonesiaAssociated with Althaf Tibyan