Nilesh S.

Experience

• 

  Atharva Education Trust

  Jul 2005 - Nov 2006

  Technical In Charge

  I worked as Technical In charge and Handling All IT operations of Collages Under AET. installation and troubleshooting of Systems, Printers, Scanner, Laptops, UPS, Anti-Virus, Operating System, FAX Machine, Telephone lines, Hotline and CCTV & basic Network..

• 

  CGS Infotech Solutions

  Nov 2006 - Mar 2008

  IT & Network Engineer

  Worked as Senior Customer Support Engineer and Team Leader at client location with 3 team member including Help-desk coordinator and responsible for IT support to end-user. We handled branded desktop, 5 Dell Power edge 2900 series server, 3 HP network printer, laptops and MS software troubleshooting.We are also handling location across India and provide remote support

• 

  Progressive Infotech Pvt. Ltd.

  Mar 2008 - Jan 2009

  IT Support Engineer

  Support one major business key account of MERU Cab Company Pvt ltd, a company of IVFA Funded company. Handling 4 branches & coordinating with all locations for L1 IT Operations Infrastructure; Network, Server, IVR, Call Center Applications & End User IT support.

• 

  HCL Infinet Ltd

  Jan 2009 - Nov 2009

  Site Incharge - IT Support

  Support one major business key account of MERU Cab Company Pvt ltd, a company of IVFA Funded company. Handling 4 branches & coordinating with all locations for L1 IT Operations Infrastructure; Network, Server, IVR, Call Center Applications & End User IT support.

• 

  Meru

  Dec 2009 - Aug 2012

  Asst Manager - IT Infrastructure

  Key Deliverables:IT Infrastructure & Asset Management: • IT procurement, Renewing IT contracts AMC, FMS, etc for PAN India. (Yearly & Monthly IT – Budgeting)• Ensuring adherence to SLAs on incident, service & maintenance requests.• Quotation Finalising • Presenting the monthly dashboard and reports to management.• IT Asset Management for PAN India (Networks, Servers, IP Phones & Laptop Desktop Inventory etc).• Maintain Software Licenses & Software Renewal • Hardware and software products purchase or maintenance contracts (Tier 1 Vendors)• BTS Asset Management: MDT, MCT, Taxi GPS System, SIM Cards Inventory Management. • Maintaining infrastructure facilitates comprising switches, routers, desktop, laptop and servers. Handling the daily operations.• Liaising with vendors & service providers for procurement and escalations.• Overseeing data backup compliance and handling escalations.System Administration:• Team Management.• EUC Reporting on Monthly and Yearly basis and enhancing processes on regular basis.• Installing, configuring and maintaining networks, network equipment and devices.• Implementing policies, installing & monitoring Security Tools for event Management.• Handling troubleshooting of File & Print Servers, hardware and network problems.• Managing the Active Directory, DHCP, DNS, Backup, Patch Management & VM Ware setup in the organisation• Troubleshooting problems pertaining to Server, Workstation, System Performance Application Conflicts and System Bugs. • Implemented Symantec AV server across all locations and client deployments.• Addressing queries regarding the Information System / Software including maintenance of hardware / software support.• EPO / Virus Control.• Reporting on Monthly and Yearly basis and enhancing processes on regular basis.• Ensure compliance of ISO standards in all IT operational processes & procedures and face the internal and external audits Show less

• 

  Capgemini

  Aug 2012 - Nov 2023

  Operation Delivery Manager

  Sep’18 – Till Date – Operation Delivery Manager – Digital Workplace & Services Operations Lead.Key Result Areas: - Managing Multiple Technologies of NA Region • Managing the operations and delivery of infrastructure services in North America Region; providing services to 30K users across globe. Working in a close liaison with the Client’s representatives to prioritize deliverable and resolve issues and accountable for all the Digital Workplace landscape.• Responsible to monitor, control & support IT Services for multiple accounts ensuring all procedures & methodologies are followed to the core.• Managing RDS, SCCM, O365, VDI & SharePoint operations.• Monitoring and Co-ordination with Application Discovery Team, SOE build and Deployment Planning and Testing.• Managing Staffing & Billing • CAB Review & Implementation• Release Management Process Development and Continuous Improvement• Risk Management• People Management• Incident and Service Request Management • Problem & Knowledge Management• Service Level ManagementAug 12 – Aug’18 – Global Lead NA Region - Multiple Accounts • Accountable for the Project Forecasting and Planning to ensure that project expenses are at or below approved amounts and that additional budget items are properly justified and approved by the Business Owners, Steering Committee and/or other management committees.Key Responsibility: Workplace Services & IT Asset Life-cycle Management Lead.o IT Asset life Cycle Management. o Supplier / Multi-vendor management.o People Management & IT Staffing / Recruitmento Global Software & Hardware Inventory Management o Managing Capex and Opex of IT Infra Assets and expenses.o Global Software & Hardware Inventory Management o SCCM, Packaging & SQL Reportingo Manage SEP Antivirus management. o Team Management. Show less

• 

  Travelex

  Dec 2023 - Jun 2024

  Deputy Head of IT Support

  Travelex is a global foreign exchange services company that provides a range of services, including currency conversion, money transfers, and travel insurance. The company operates in over 74 countries worldwide and has a strong focus on providing reliable and convenient services. Key Responsibility: • EUC Project Transition• Global End User Support• Problem & Knowledge Management• Application Support• Application Packaging • Managing Multiple SCCM Environments • People Management & IT Staffing / Recruitment• Global Asset & Software Procurement • Remote Desktop & Onsite support • Global Software & Hardware Inventory Management • Managing Capex and Opex of IT Infra Assets and expenses.• Supplier / Multi-vendor management. Show less