Khaled Adnan

Experience

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  Iceland Foods

  Jun 2008 - May 2012

  Store Operations Manager

  Maintain high availability and standards on sales floor and drive process and procedures to deliver sustainable results.Focus on stock loss and shrinkage ensuring KPI are achieved and increase profit.Manage Wages and improve productivity of staff by investing time in their development and engaging them in the business.Plan and organise each day priorities tasks and ensure the store is ready for a customer, clean presentable and available.Operation of Cash Office and security measures in place holding staff accountable where process is notfollowed.Inspire team to deliver exceptional customer service in store.Managing customer complaints and feedback, share with team to improve performance.Routines around replenishment of fresh, frozen, grocery and ensure inventory process is followed.Stock takes and knowledge of the SBO system.Security measures around loss prevention. (cash/stock), involved in moving stores forward from high risk to low and improve store standards and driving process.Training, reviewing and managing a team comprising of 46 members of staff, 1 deputy , 2 supervisor and 4 Duty Manager. Show less

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  Papa Johns

  Jun 2012 - Mar 2014

  Area Manager

  Managing an Area consisting of 4 stores in Hampshire - including a successful new store opening. Responsible for a management team of 18.Succession planning, often thinking 3 or 4 moves into the future.Ability to flex my leadership style to engage individuals at every level from team member to management team.Spot and nurture the very best talent.Share responsibility to support individual and team growth.Analyse area and restaurant performance and develop strategies to drive the four metrics people, customer, sales, and profit. Drive a recognition culture.Maniacal focus on ensuring team deliver world-class service to customers.Challenge processes and activities to make it “simpler, better smarter” for our customers and teams.Maniacal focus on driving sustainable profit growth across all profit metrics.Develop a sales culture at all levels, that focuses on speed and service.Exceed all hurdle targets for new store openings and image enhancements. Show less

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  KFC UK & Ireland

  Oct 2014 - Apr 2019

  Area Manager

  As an Area Manager working in a fast paced environment the purpose of the role is to drive operational excellence, results and delivery of strategic change projects through leading and engaging store management teams. This includes motivating the management teams to deliver store standards, KPI's Targets and customer service to targeted levels within budget whilst adhering to all Hygienic and Health & Safety policies. I am directly responsible for 26 Managers and over 200 Staff and generating over £10m of sales annually. I have full accountability for the P&L.My responsibilities are:Operational accountability for the day to day running of my sites and all of the businesses within them.Selecting and recruiting Managers.Controlling capital as well as operational expenditure.Developing marketing strategies and business plans.Managing the running costs of the sites.Annual and period sales planning and forecasting.Setting sales and profit targets for every department.Coaching and developing the team.Dealing with customer enquiries and comments.Dealing with contractors and suppliers.Inspecting property and services to ensure compliance with statutory regulations and legal obligations.Managing the delivery and compliance of Brand Standards.Weekly and period management meetings.Numerous development project groups. Show less

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  Haji Baba Limited

  May 2019 - now

  Area Manager

  As the Area Manager I have full accountability, responsibility for the 10 stores I lead. This includes all P&L, HR, Training, H&S, Brand excellence audit controls and store level convergence across our current KPI metrics. along with implementing a continued successful succession plan and being heavily involved in new concessions, and renewal planning and execution.