Tevfik Demirciftci Ph.D., CHE , CHIA

Experience

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  The Ritz-Carlton Hotel Company, L.L.C.

  Jun 2002 - Sept 2002

  Receiving Clerk-Intern

  • Transferred daily used products to the related departments• Updated inventory levels on Fidelio systems• Received daily items from suppliers

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  Crowne Plaza IHG,Group

  Feb 2003 - May 2004

  Trainee
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  Kahunaville Restaurant & Bar Delaware/USA

  Dec 2005 - Dec 2006

  Server

  Duties included opening/closing side work, serving guests, running and bussing tables and training new servers• Developed communication skills; maintained positive relations with staff and customers in a high-volume, fast paced restaurant environment • Worked with Micros 8700 POS systems and generated daily closing reports

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  Aramark

  Dec 2005 - Jun 2006

  Data Entry Clerk

  • Updated inventory levels on Aramark’s food and beverage cost control system• Updated the sales levels of UDEL Dining Services on Aramark catering system for three restaurants on a weekly basis

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  Borgata Hotel Casino & Spa

  Jun 2007 - Jun 2008

  Revenue Analyst

  • Collect, gather, generate and distribute critical data such as market research, distribution channel breakdown/efficiency and audit activity/follow-up• Monitor and analyze the competition weekly through competitive shops, internet, news reports to identify selling strategies and emerging trends• Accurate preparation and distribution of collected data for all Revenue Management Meetings. Prepared meeting minutes for the weekly revenue management meetings• Assist in building reports, spreadsheets, and powerpoints• Effectively communicate and support the Revenue Management team on a daily basis• Cross Training in Information Technology Department Show less

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  The Ritz-Carlton Hotel Company, L.L.C.

  Dec 2008 - Jan 2011

  Reservation Sales Agent-Group Sales Agent

  Certificate of Appreciation in recognition of collecting preferences given by general managerExcellence Award for the reservations exam in recognition of Scoring 46.75/50 the highest mark in the reservations teamRitz Carlton Bahrain Hotel and Spa Reservations Department March Quality Award• Completion of Revenue Management Training in Ritz Carlton Bahrain Hotel and Spa• Produce Daily Pick-Up Report as a Revenue Analyst• Ensure all rates, packages and hotel sales strategy information is built and restricted properly in MARSHA, Opera and other third party sites to maximize revenue and profits• Cross Training in Finance Department as a day auditor• Assisting in maximizing rooms' revenue through the management of room inventory, market mix, and pricing strategy• Assist in preparation of hotel revenue ongoing results analysis• Handle reservation request received via telephone, fax,e-mail or in person in an accurate, complete and timely manner• Handle ERS and Wholesale Reservations in absence of ERS and Wholesale Coordinators. • Note and follow up on guest preferences and special requests Show less

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  Divan

  Apr 2011 - Jan 2012

  Revenue Executive

  • Collect, gather, generate and distribute critical data such as market research, distribution channel breakdown/efficiency and audit activity/follow-up.• Monitor and analyze the competition weekly through competitive shops, internet, news reports to identify selling strategies and emerging trends.• Accurate preparation and distribution of collected data for all Revenue Management Meetings.• Assist in building reports, spreadsheets, and powerpoints.• Effectively communicate and support the Revenue Management team on a daily basis.• Gather data to keep track of all primary goals and indices.• Working as a reservation supervisor in Divan Bodrum Show less

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  Marriott International

  Jan 2012 - Aug 2014

  Revenue Analyst|Marsha CRS Expert Renaissance Polat Istanbul-Renaissance Bosphorous

  • Assisting in maximizing rooms' revenue through the management of room inventory, market mix, and pricing strategy, STR Reports• Configuring HPP, Creating Daily Daily and Weekly Revenue Reports• Assist in preparation of hotel revenue ongoing results analysis• Handle reservation request received via telephone, fax,e-mail or in person in an accurate, complete and timely manner• Handle ERS and Wholesale Reservations• Note and follow up on guest preferences and special requests• Coordinate mini hotel inventory and rate accuracy in MARSHA. Process changes, cancellations and new group bookings in PMS and MARSHA• Submit report outlining group performance for past, present and future groups focusing on groups past and approaching their cut off dates• In Charge of Three Reservation Agents• Process billing, room blocking and any other reservation tasks related to groups. Assist where necessary to ensure optimum service to guests, visitors and other departments• Assist where necessary to ensure optimum service to guests, visitors and other departments Show less

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  Özyeğin Üniversitesi

  Sept 2014 - Aug 2017

  Hospitality and Tourism Instructor | HSMAI Revenue Management Professional | Social Media Analyst

  Courses Taught at Ozyegin University • Introduction to Hotel and Restaurant Business• Process Design for Hotels• Revenue Management Strategy in Hotel Industry• Technology in Hotel and Tourism Industry

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  University of Nevada-Las Vegas

  Aug 2017 - Aug 2020

  Graduate Research Assistant
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  East Stroudsburg University of Pennsylvania

  Aug 2020 - Jul 2022

  Asssistant Professor
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  Colorado Mesa University

  Aug 2022 - now

  Assistant Professor