Saifadwlah Gadallah

Experience

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  Zain Sudan

  Sept 2013 - Sept 2014

  Customer Service Agent

  1. Customer Service:Answer inbound calls and handle customer inquiries politely.Provide accurate information about the company’s products and services.Address customer complaints and resolve them or escalate to the relevant department if necessary.2. Sales Support:Promote offers and encourage customers to subscribe to additional services.Record and update customer details in the system during calls.3. Complaint Management:Listen to customer problems and understand their needs to provide appropriate solutions.Log complaints and follow up until resolved.4. Technical Support:Assist customers with troubleshooting technical issues such as phone or internet setups.Coordinate with technical teams for advanced issue resolution when needed.5. Maintaining Service Quality:Adhere to company standards for call quality and service levels.Ensure complete confidentiality of customer information.6. Reporting:Submit daily reports to management on call volumes, complaint types, and customer satisfaction levels. Show less

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  Great Wall Drilling Company Limited

  Jun 2014 - Dec 2014

  HSE Officer

  Report unsafe acts, unsafe conditions, near misses and incidents happened in the workplace.• Conduct safety inspections for vehicles, camps and hygiene.• Issue corrective / preventive action request to person in charge.• Conduct daily walk about on workplace.• Train personnel and provide safety awareness sessions.• Conduct incidents investigations, create corrective actions and track them until be closed.• Use safety techniques as per work requirements, i.e. permit to work PTW, job safety analysis JSA, tool box talk TBT, pre job safety meeting and safety drills. Show less

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  Yeman drilling

  May 2015 - Nov 2016

  HSE officer

  Report unsafe acts, unsafe conditions, near misses and incidents happened in the workplace.• Conduct safety inspections for vehicles, camps and hygiene.• Issue corrective / preventive action request to person in charge.• Conduct daily walk about on workplace.• Train personnel and provide safety awareness sessions.• Conduct incidents investigations, create corrective actions and track them until be closed.• Use safety techniques as per work requirements, i.e. permit to work PTW, job safety analysis JSA, tool box talk TBT, pre job safety meeting and safety drills. Show less

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  F.F.M land transportation

  Nov 2016 - Jan 2018

  Accountant

  Record and manage daily financial transactions, including invoices, payments, and expenses.Monitor accounts receivable and payable to ensure timely payments and collections.Prepare monthly financial statements, including income statements, balance sheets, and cash flow reports.Analyze operational costs and recommend strategies for cost optimization.Reconcile bank accounts and resolve discrepancies.Collaborate with operations teams to ensure accurate billing and job costing.Ensure compliance with tax regulations and prepare necessary tax reports.Develop and manage budgets to track expenses and revenues.Maintain updated records of assets and liabilities.Assist in preparing financial forecasts and risk analysis reports. Show less

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  Sas for airport operations

  Apr 2017 - Aug 2019

  Operations Controller

  1. Daily Operations Management:Oversee the overall performance of the lounge to ensure smooth operations.Ensure the lounge is fully equipped with necessary supplies, including food, beverages, and essential amenities.2. Customer Interaction:Welcome VIP guests and address their specific needs.Handle customer inquiries and requests professionally and promptly.3. Team Supervision:Supervise lounge staff (cleaning, customer service, food and beverage staff).Organize staff schedules to ensure adequate coverage during peak hours.4. Coordination with Other Departments:Liaise with the security department to ensure seamless guest entry and exit procedures.Communicate with airlines to confirm flight schedules and address specific customer requirements.5. Adherence to Standards:Ensure compliance with airport safety and security protocols within the lounge.Maintain a high standard of cleanliness and organization at all times.6. Problem-Solving:Address customer complaints or any unexpected situations to ensure customer satisfaction.Report issues or improvement opportunities to management. Show less

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  Yemen drilling

  Jan 2020 - Apr 2024

  Health Safety Environment Officer

  Monitor safety practices across all work sites within the oilfield.Ensure that all workers are wearing the proper Personal Protective Equipment (PPE).Conduct regular inspections to ensure that equipment and tools are safe for use.Provide regular training for staff on safety policies and procedures.Guide workers on handling potential risks such as fires or oil spills.Educate employees on how to manage accidents and emergencies safely and quickly.Carry out routine safety inspections on equipment and facilities to ensure they meet safety standards.Identify and evaluate potential risks, and develop plans to mitigate these risks.Prepare reports on safety incidents and recommend improvements for site safety.Develop and implement emergency plans for accidents or disasters.Coordinate with medical and firefighting teams to provide immediate assistance in case of an incident.Ensure all employees are familiar with evacuation procedures and emergency protocols.Prepare daily and monthly reports on safety-related activities at the site.Monitor risk levels, documenting any incidents or safety violations in detailed reports.Provide recommendations to senior management for improving the work environment and ensuring compliance with safety standards.Ensure that all operations comply with local and international health and safety regulations.Stay updated on changes in safety laws and regulations and ensure they are effectively implemented. Show less