Jacob Hawker

Experience

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  Office Shoes

  Aug 2016 - Sept 2017

  Sales Assistant

  Engaged with customers to create a flawless service, leading to a letter of gratitude from the Regional Manager for a high number of positive customer feedback responses. Supervised the shop floor, service coached team members and mentored new staff. Instrumental in preparing sales and promotions by organising products and displays. Proposed visual merchandising ideas to maximise sales potential by analysing current trends and interpreting weekly sales figures.

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  National Trust

  Sept 2017 - now

  Working in one of the National Trust's Discovery Houses, implementing collections care and cleaning routines through interpersonal communication and supervising the team of collections assistants. Facilitating the gathering of key information around the historic collection and monitoring any changes in the environment within the house. Delivering great people management through line managing a team of general cleaners, ensuring they are fully supported to provide great standards of cleaning and presentation on a daily basis. Undertaking House Lead responsibilities on a weekly basis, problem solving issues within the house and the immediate surroundings and dealing with any incidents related to the security and fire systems; leading the fire evacuation process in the event of an escalating event. Show less

  • Collections and House Officer

    Jul 2023 - now

  • Collections and House Officer

    Jun 2022 - Jun 2023

  • Collections Assistant

    Sept 2017 - Jun 2022
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  Museum of Royal Worcester

  Nov 2020 - Sept 2021

  Supported the collections team to work towards museum accreditation status, assisting in creating and developing documentation and emergency plans to support the accreditation process. Helped the museum enhance visitor engagement with its collection, through refreshing collections pages on their website and creating new web pages and image galleries for current and future exhibitions.Worked with the fundraising and marketing team to help plan, develop and implement marketing communications for the museum to support fundraising activities. Researched new fundraising opportunities, organised the marketing image library and created social media content using Hootsuite. I also helped the team create press releases and event information pages for upcoming exhibitions, talks and fundraisers. Show less

  • Collections Assistant

    Jul 2021 - Sept 2021

  • Collections and Development Intern

    Nov 2020 - Jul 2021