Liviu Sobaru

Experience

• 

  Lycatel

  Apr 2014 - Jun 2015

  Administrative Assistant Customer Service

  Dealing with queries via emailAnswer incoming calls from customers responding to their queries in an efficient and timely manner to ensure customer satisfaction Escalate issues to concerned internal departments or team leaders as and when requiredEnsure adherence to product scripting in all customer communications Fault resolution and raising tickets to respective departmentsSupport all departments with any other business specific tasks

• 

  Everest Markething

  Jun 2015 - Nov 2017

  Dealing with queries via email and telephone Assisting customers in regards to their purchases (exchange/refund)Providing end of the month reportsAble to remain calm and efficient under pressure Maintenance of all company assets and holdingsStock management through the entire supply chainSupplier contacts - responsible to meet handle and communicate with suppliers and contractors on siteHandling all outgoing parcel shipments to customers worldwide.Perform regular stock checks

  • Complaints Officer

    Sept 2012 - Nov 2017

  • Logistics Manager

    Jun 2015 - Jul 2016
• 

  LCWUCC

  Aug 2017 - Nov 2017

  Coach @ LCWUCC

   Answering inbound calls from members of the public  Carry out an assessment of patients need using NHS Pathways software  Ensure that patients are prioritised appropriately and directed to the right place, first time Identify and safeguard appropriately any issues regarding a vulnerable child or adult Share and utilise areas of knowledge and skills to enhance patient care Auditing and coaching new trainees

• 

  London Central and West

  Nov 2017 - Nov 2020

  Windows Server 2008 and 2012 Domain ControllersCitrix XenAppExchange 2010Active Directory and Group PolicyOffice 365 MigrationWindows 10 mass deployment with MDTSoftware deployment with GPO and PDQPowershell scriptingCisco ASAIP networking troubleshooting - Layer 1, Layer 2 , Layer 3 and Layer 4IP Network redesign (PPDIOO)VoIP implementationAuditing AdastraSystemOneSesui Call ControlHardware and Software Troubleshooting

  • Senior IM&T Officer

    Jun 2019 - Nov 2020

  • IM&T Support Officer

    Nov 2017 - Jun 2019
• 

  London Central and West Unscheduled Care Collaborative

  Nov 2020 - now

  IM&T Senior Technician

  Infrastructure: Ensuring all the infrastructure has redundant power (UPS) Managing Synology and QNAP NAS storage (Iscsi and File share for DFS) Working with Windows Server 2008R2, 2012R2, 2016, 2019 , Citrix Servers, Exchange, Azure Veeam Backup and Replication setup for VM’s and File shares Experience working with Cisco ASA, Fortigate firewalls, and Switches Server room patch management Experience working with Hyper-V and managing the VM’s and storage Managing company printers – setup and maintenance Zero Touch deployment for Windows 10 enterprise with WDS and MDT 2013 Hardware and software troubleshooting for our Laptops and Workstations Managing Unify ControllersProjects: Ensuring the Network infrastructure is resilient and updated File structure - Complete setup of resilient DFS via QNAP storage with appropriate NTFS permissions and ABE Mail migration from on premise to M365 Setup of company WIFI and VPN Setup of remote sites from an IT infrastructure point of view Setup of VOIP switches and Data switches Complete setup of IGEL infrastructure (UMS and Cloud Gateway) Notification template for downtimesDaily tasks: Managing Active Directory on premise Managing Azure infrastructure including sql databases, Azure Firewall, VNets, storage accounts Windows deployment for laptops and workstations Managing HYPER-V  Backing up critical file shares and VM Maintenance of RADIUS servers  Updates for laptops and workstations via PDQ deploy Managing Azure Infrastructure (creating vnets, adding new subnets as required, ensuring security permissions are appropriate, configuration and troubleshooting for load balancers, adding and removing rules for Azure firewall, managing the Entra ID connect to ensure only the selected OU’s are being synced to Azure, Privileged access management ) Show less