SHIVANSHU Monga

Experience

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  Alorica

  Feb 2022 - Feb 2023

  Customer Support Executive

  -Handled three main channels: Inbound, Chat and Emails for DoorDash's customers and dashers worldwide while maintaining an outstanding experience in every interaction.-Resolved matters such as payments, account questions, driver issues, or troubleshooting with extraordinary customer care.-Deep expertise in how DoorDash's processes, and resources work, and how to use them to drive positive outcomes.-Demonstrate customer through outstanding customer attention and relationship-building.-Daily reporting. Show less

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  SafeAeon Inc.

  Feb 2023 - Mar 2023

  SOC Analyst Intern
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  Wheelking Transhaul

  Mar 2023 - now

  Customer Service Representative

  -Developed reputation as an excellent service provider with high level of accuracy. -Serving as a main person between customer , management and sales team.-Data entry on buy/sale contracts of North American states .-Track shipments and confirm receipt of shipment to warehouse or customers .-Processing updated invoices and billed renew invoices to clients.-Assisting 10+ customers by daily reporting and managing their portal