Hannah Severson

Experience

• 

  Citizens 1st National Bank

  Apr 2011 - now

  Thorough in gathering borrower information, verifying loan documents and reviewing file documentation to guide each loan from preapproval to closing.Responsible for verifying, compiling, and typing application information for mortgage loans.Assist the loan officer regarding mortgage loans and follow-up with clients to collect all documents necessary to close loan.Responsible for preparing all documents throughout the loan process.Update mortgage clause on Homeowners Insurance policies.Process external and internal payoffs for old mortgagesReview and arrange all mortgage files to ensure cohesion throughout the department Interface with attorneys and loan officer to ensure all documents are in place before closing dateResponsible for maintaining escrow accounts and disbursing funds from accounts to pay bills on behalf of the borrower.Request checks and pay bills on behalf of mortgage department. Show less Perform a variety of customer account transactions which include processing a variety of routine financial transactions including check cashing, withdrawals, deposits, and loan payments. Responsible for managing and balancing cash drawer. Provide superior customer service in a professional manner to customers, co-workers and business partners. Consistently worked to delight our customers and deliver exceptional customer service with a positive attitude. Build customer loyalty; establish customer relationships through eye-contact, courtesy and friendliness, including addressing each and every customer by name. Contribute to a positive team environment in the branch through teamwork, team spirit and coaching. Show less

  • Mortgage Lender

    Jul 2018 - now

  • Mortgage Loan Documentation Specialist

    May 2012 - Jul 2018

  • Teller

    Apr 2011 - May 2012