Mihai Bucur

Experience

• 

  Blue Air

  Jan 2013 - Aug 2019

  Check-in Agent

  - Received incoming passengers to provide assistance on flight check ins with positive attitude while ensuring the safety in the area of registration of passengers and their luggage, as well as in the area of boarding- Informed passengers with complete and accurate information on taxes and services offered by the company- Respecting the European, Romanian norms, as well as the travel conditions of the airline, in order to ensure a positive passenger experience, as well as safety on board aircraft Afișează mai puține

• 

  Bucur C. Mihai PFA

  Jan 2015 - now

  Owner - Self Employed
• 

  ESky Romania

  Sept 2019 - Aug 2020

  Reservations Ticketing Agent

  - Issued airplane tickets using SABRE and AMADEUS- Checked payments regarding reservations and monitored fraud alerts- Offered alternatives to canceled flights and kept the Customer Contact Center well informed about changes and cancelations

• 

  Metrorex

  Sept 2020 - now

  - Reports directly to Head of Technical Support- Offers technical support to other departments on a 24\7 basis over the phone, remotely accessing and resolving related issues.- Generates and analyzes reports based on the number of subway travelers from the previous day

  • Senior Programmer

    Oct 2023 - now

  • Technical Support Specialist

    Sept 2020 - Oct 2023