Nadine K.

Experience

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  Dimensions (UK)

  Mar 2014 - Jun 2015

  Locality Manager

  I have been a manager for many years and am a good communicator on many levels from people with a learning difficulty to health and social care professionals. I liaise regularly with stakeholders including local government and adult services, I have managed a large staff team of over 100 and I have also managed community based staff who I did not see often but needed to keep them updated at all times. I have been a key player with the implementation of change within my services that included contract and hour changes that included accommodating TUPE contracts and also change to the service. Multi service and multi site locality manager. Managing five very different services each with their own challenges , outcome requirements, and staff . Managed outreach services, preventive services , housing related services home based services and also set up and managed five weekly services that offered advice and guidance to customers in need and at risk . All services I managed had their own funding body with their own outcome reporting structure. Managed safeguarding and compliance  Managed budgets; and write bids to grow the business by gaining new clients  Rota management  Managed , recruitment, 360 appraisals, staff training and progression.  Produced reports for stakeholders and the board.  Attended and produced reports for strategy meetings.  Liaised with customers to ensure the best service.  Managed complaints, set up and facilitated drop in services for preventative and front line support.  Re-designed the courses, schedule, and staff participation to meet budget.  Led the team through company take over. Show less

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  Richmond Fellowship

  Jan 2019 - Jan 2020

  Employment adviser

  Working in partnership with DWP and NHS (IAPT) providing quality client led service, identifying and responding to client needs and liaising between clients and employers to achieve results. Manage large case load and achieve outcome targets on employment and retention whilst remaining client focused Face to face customer service skills, working within GDPR guidelines, IT and communication competence. Work with clients through change. Produce presentations.work within professional boundaries when delivering information advice and guidance Show less

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  Allied Care Ltd

  Jan 2020 - Mar 2022

  Registered manager
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  Alliance for Better Care

  Mar 2022 - Oct 2022

  Primary care Network Coordinator
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  Accomplish Group

  Oct 2022 - Nov 2022

  Registered manager
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  Citizens Advice in West Sussex (North, South, East)

  Nov 2022 - now

  Operations Manager