Pilla Dileep Kumar 🇮🇳

Experience

• 

  Tata Cummins Limited., ( For Phaltan Project)

  Aug 2016 - Oct 2022

  Looking AfterMarket Of TATACummins Onhighway Engines B Series. Posting For Survey In Field For BS6 Issues. handling 17 Workshop including Dealers and TASS points Customer Service Support for CMI(TATA MOTORS)and Non CMI(ASHOKLEYLAND) in aftermarket.Attending Field Failures (AIS) for BS VI and BS IV reported in the ANDHRA PRADESH South Rayalaseema region and within minimum time resolve complaints reported.Trouble shooting of complaints being reported on vehicle/engine.Supporting Infant care and emerging issues being reported in field for CMI & Non CMI customers.Provide complete details of failures for plant team on corrective action drive,Impart Training to OEM/OEM dealers in the region.Update incident reported in EPIR data base.o Product Field Support Managemento Customer Support managemento Overall Responsibility for smooth functioning of the dealer outletso Conducting Service Campaigns and condition monitoring camps.o Product Training to Business associates including key accountso Warranty Claim Management.o Technical Analysis and Fault Diagnosis.o Customer Engagement and Customer Satisfaction Indexo Monitoring Ancillary product issues for resolution.o New product performance Monitoring and 360° feedback submission.o Managing Vehicle down time & repeat job analysis.o Monitoring & review of Off-Road Status. o Conducting Service Audits at dealer ship Out lets/ASC as per the BSC (Balance Score Card)o Training and Development of Dealer Staff on Product.o Driver/ Key Customer Loyalty programs.o Market Intelligence Report on competitors Activityo Monitoring service market share as per BSC. Show less

  • Field Services Engineer L2

    Aug 2020 - Oct 2022

  • Junior Shop Manager

    Aug 2018 - Jul 2020

  • Diploma Engineer Trainee

    Aug 2016 - Jul 2018
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  EQIC DIES AND MOULDS ENGINEERS PRIVATE LIMITED

  Sept 2016 - Dec 2016

  Trainee

  Working In Mould Assembly And Pressing Machine.Moulds Like TVS Gear Box. Royal Enfield Engine Cover Etc.Working In Assembly Line, Reworking Of Die Moulding.leak Testing Chekup With Quality Parameters.

• 

  Volvo Trucks India

  Oct 2022 - now

  Area Engineer

  1) Parts & Labor business for a area as per decided business plan.2) Parts inventory & Availability to ensure smooth service support for vehicle operating in the region. Service agreement penetrations for different AMC in region. Handling customer's like BGR, DILIP BUILDCON LIMITED, HILLTOP HIRISE & AJANTHA EARTHMOVERS and Etc..,3) Maintenance of the Connectivity with Site customers through Regular Meetings. Adherence to Site process related to Preventive maintenance, Fleet Uptime & other points detailed in Site Manual. Maintenance of good connectivity with the team of Technicians,4) People managements including technicians at site Monitoring & Guiding them to perform their Role.5) Organize training programs to customer mechanics through Customer training Center.Improve parts market share at sites where the site support agreement is active.6) Ensure that PM & Safety audits are conducted at sites once in a quarter thru PSE. Follow up & implement the actions identified in the audits.7) Ensure timely resolution of customer issues & the customer deliverables are met in line with the agreement.8) Ensuring availability of trained manpower & adequate infrastructure at sites.9) Maintenance of Accountability & Safe Upkeep of Assets Deployed at sites.10) Ensuring that the customer mechanics are adequately knowledgeable about vehicle maintenance. Show less