Mercy Muriithi

Experience

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  Reale Medical Centre

  Jan 2017 - Mar 2017

  Systems Network Intern - Hospital Systems Management

  - Managed end-to-end hospital network infrastructure , including configuration of switches and firewalls.- Developed internal systems and websites, conducted software installation and system administration tasks.- Delivered smooth IT operations across departments and provided direct support to medical and administrative staff.

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  UN Environment

  Apr 2017 - Sept 2017

  Information Systems Intern - Data & Technical Support

  - Supported the development and testing of software applications, including prototypes and training materials for internal systems.- Researched and compiled briefing materials, reports, and feasibility analyzes for ongoing systems development.- Maintained technical documentation and participated in debugging and support for critical UNEP systems.

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  EProd Solutions Limited

  Sept 2018 - Jan 2022

  Key Focus: Product Strategy | Stakeholder Engagement | Cross-functional Leadership- Developed and managed the product roadmap, aligning product and tech strategies with business goals.- Led go-to-market activities and stakeholder engagement across engineering, marketing, and support teams.- Conducted market research and customer feedback sessions to inform product evolution and feature development.- Scoped and prioritized product features based on user impact and business value.- Acted as the product ambassador, aligning external messaging and partner collaboration. Show less Key Focus: Quality Assurance | Systems Localization | Technical Support | Documentation- Designed a full QA framework from scratch, integrating test scenarios, development cards, and release procedures.- Supported ERP implementation and localization across 7 languages ​for clients in Africa, Haiti, and Afghanistan.- Created over 20 sets of SOPs, work instructions, and technical documentation to support end-users and developers.- Provided remote and on-site support to clients in various time zones, ensuring seamless use of ERP platforms.- Led internal testing, replication, and analysis of system issues to support continuous improvement. Show less

  • Product Manager – Strategy & UX

    Dec 2021 - Jan 2022

  • QA & Technical Support Lead – ERP Systems

    Sept 2017 - Jan 2022

  • Digital Marketing & Comms Analyst (Part-time)

    Sept 2018 - Dec 2020
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  Young Expert Programmes

  Feb 2019 - Mar 2021

  Young Expert – AgroTech & CRM
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  Advance Insight

  Feb 2022 - Dec 2022

  ERP Implementation & Operations Consultant

  - Spearheaded project planning and support for multiple Odoo ERP client implementations, ensuring on-time and quality delivery.- Led the establishment of the Customer Support department, developing SOPs and quality control mechanisms.- Managed client relationships and support, contributing to client retention and upselling.- Drafted project proposals and supported acquisition of new assignments, contributing to business diversification.- Played a key role in internal process optimization, championing operational excellence and consistency. Show less

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  UN Environment Programme

  Aug 2023 - now

  Program Assistant, Data and Information Management

  - Lead the UI/UX revamp of the UNEA portal, collaborating with consultants and stakeholders to improve usability for global users.- Coordinate data collection, validation, and reporting on UNEA outcomes by the UN Secretariat, as well as voluntary reporting across 193 Member States.- Analyse Google Analytics 4 (GA4) data to improve portal engagement during key global events like UNEA-6 and OECPR, and throughout the year.- Develop technical user guides, templates, and reporting tools, streamlining reporting workflows and improving user efficiency.- Support the visibility of UNEA Resolutions through exhibitions and briefings, driving engagement with voluntary pilot countries.- Act as a liaison between divisions, resolving technical issues, refining reporting logic, and ensuring portal alignment with user needs. Show less