Ambani George

Experience

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  Niffler Labs

  May 2015 - Aug 2015

  Quality Assurence

  Quality Assurence:1. Audit offers for quality.2. Get the offers in a standard format so that the offers look attractive and legitimate on the app to users.3. Get the required clarification about the offer from the respective team (to make the offers crystal clear & simple for users).4. Addition of various details about new clients to the data base.5. Responsible for offers going live on the app.

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  Coraza Tecnologies (Helpchat)

  Sept 2015 - now

  Quality Assurance

  The responsibilities are as follows:1. Is responsible for various MIS reports in the organization.2. Is responsible for sales data analysis and sharing feedback with relevant teams for improvement of business.3. Co-ordinate with different teams (sales team, technical team) to get clarification on different aspects of the offer.4. Is responsible for training of different teams (out-bond calling team & Quality content team) relating to the process of offers.5. Is responsible for various training manuals used for reference in the organization.6. Handling multiple issues related to offers live on the app.7. Is responsible for call audits & Content audits and giving feedback to calling agents.8. Is responsible in setting up various quality parameters for different teams across the organization.9. Is responsible for conducting regular training, update regarding process and documentation etc… 10. Is responsible for heading the customer grievance team & providing appropriate feedback to specific teams for betterment of the process.11. Is responsible for process improvement & streamlining12. Organizing Promotional events for the company Show less

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  Roha Dychem

  Jun 2016 - Sept 2016

  E.A to Director of the company

  Handling all projects on behalf of the Director.Taking direct reporting From all Project Managers.Doing analysis on reports sent to the Director by respective Managers.Reports for analysis also include Cost Analysis, Product forcasting analysis,Complaint report analysis etc.Co-ordinating wilth all General Managers for various projects and taking regular updates on behalf on the Director.Visiting various sites of the company(Production plant etc..) and get updates about the work in progress, about the production etc... Show less

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  K

  Oct 2016 - now

  Op
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  Koppersmith Ventures Pvt Ltd

  Oct 2016 - now

  Manager - Backend operations & Sales co-ordination

   Responsible for merchandising of products based on sale data. Responsible for production done on a daily basis. Responsible for dispatch of finished products (Logistics) on a daily basis. Responsible for sales co-ordination with internal sales head /sales team and also external clients. Responsible for backend support for activities like event, exhibitions etc,, held outside factory. Responsible for external audits done at factory. Responsible for production & dispatch plan for the month. Responsible for sales data analysis and predict market trend. Show less