Alfonso Garbanzo Lee

Experience

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  DXC Technology

  May 2007 - Feb 2019

  Responsible for all production chain within IT reactive support teams. All Responsibilities>- Lead robotics process automation (RPA) projects. - Measure and control people capacity and productivity.- Meet cost/efficiency targets within the organization.- Mentor managers to meet with productivity levels and efficiency targets.- Monitor and control roles and responsibilities across all functions in the center.- Interlock with global teams to standardize the productivity and automation model.- Apply a LEAN model to the services.- Monitor different KPIs to guaranty success of production model. Mostrar menos IT manager for reactive support teams for BUR, Storage, AS400 and Mainframes.In this position I was in charge of meeting customer quality of service and generating innovation projects to improve customer infrastructure and delivery.Also responsible for more than 30 people of all ages from 21-55 years old in two different locations (Panama and Costa Rica).Develop people skills and keep satisfaction levels among all individuals to get a motivated team.Responsible to create short/mid/long term strategies for teams in charged and follow up.Work on different transition projects and go well plans for accounts under customer escalation due to poor of quality of service. Mostrar menos BUR and Storage support for international customers around the globe. Team lead and Global SME for these technologies.As team lead coach and lead a group of 30 people.For 1 year as Global SME work in coordination with different delivery centers to standardize the Storage support around the globe sharing best practices and control quality of service.In this role learn about IT in different Technologies including BUR, Storage, Networking, Wintel, Unix, DB and cloud. Mostrar menos

  • Automation Lead for Americas Region

    Mar 2017 - Feb 2019

  • IT Production Manager

    Feb 2015 - Mar 2017

  • IT Service Delivery Manager

    May 2010 - Feb 2015

  • Storage and BUR Speciallist

    May 2007 - May 2010
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  Cargill

  Feb 2019 - now

  I'm responsible for the global implementation strategy for RPA and OCR technologies, platform support and operation within the IA COE. Leader of the Intelligent Automation delivery team working with internal customers across all countries in the Americas.The team comprises project managers, RPA developers, Chatbot developers, and Intelligent Automation Architects. Responsible for creating the strategy for NA and LATAM regions, implementing it, and delivering bots that help businesses better use human resources within the organization.

  • Global Intelligent Automation Technical Services Manager

    Feb 2022 - now

  • Automation Lead LATAM

    Feb 2019 - Feb 2022