Alfonso Garbanzo Lee

Alfonso Garbanzo Lee

Followers of Alfonso Garbanzo Lee610 followers
location of Alfonso Garbanzo LeeCosta Rica

Connect with Alfonso Garbanzo Lee to Send Message

Connect

Connect with Alfonso Garbanzo Lee to Send Message

Connect
  • Timeline

  • About me

    Global Intelligent Automation Technical Services Manager @ Cargill

  • Education

    • Colegio Vocacional Monseñor Sanabria

      2000 - 2002
      Electronic Technician Electrical and Electronics Engineering
    • Universidad Latina de Costa Rica

      2004 - 2008
      Bachelor's degree Electrical and Electronics Engineering
    • Universidad Latina de Costa Rica

      2011 - 2013
      Bachelor of Engineering (B.E.) Industrial Engineering
  • Experience

    • DXC Technology

      May 2007 - Feb 2019

      Responsible for all production chain within IT reactive support teams. All Responsibilities>- Lead robotics process automation (RPA) projects. - Measure and control people capacity and productivity.- Meet cost/efficiency targets within the organization.- Mentor managers to meet with productivity levels and efficiency targets.- Monitor and control roles and responsibilities across all functions in the center.- Interlock with global teams to standardize the productivity and automation model.- Apply a LEAN model to the services.- Monitor different KPIs to guaranty success of production model. Mostrar menos IT manager for reactive support teams for BUR, Storage, AS400 and Mainframes.In this position I was in charge of meeting customer quality of service and generating innovation projects to improve customer infrastructure and delivery.Also responsible for more than 30 people of all ages from 21-55 years old in two different locations (Panama and Costa Rica).Develop people skills and keep satisfaction levels among all individuals to get a motivated team.Responsible to create short/mid/long term strategies for teams in charged and follow up.Work on different transition projects and go well plans for accounts under customer escalation due to poor of quality of service. Mostrar menos BUR and Storage support for international customers around the globe. Team lead and Global SME for these technologies.As team lead coach and lead a group of 30 people.For 1 year as Global SME work in coordination with different delivery centers to standardize the Storage support around the globe sharing best practices and control quality of service.In this role learn about IT in different Technologies including BUR, Storage, Networking, Wintel, Unix, DB and cloud. Mostrar menos

      • Automation Lead for Americas Region

        Mar 2017 - Feb 2019
      • IT Production Manager

        Feb 2015 - Mar 2017
      • IT Service Delivery Manager

        May 2010 - Feb 2015
      • Storage and BUR Speciallist

        May 2007 - May 2010
    • Cargill

      Feb 2019 - now

      I'm responsible for the global implementation strategy for RPA and OCR technologies, platform support and operation within the IA COE. Leader of the Intelligent Automation delivery team working with internal customers across all countries in the Americas.The team comprises project managers, RPA developers, Chatbot developers, and Intelligent Automation Architects. Responsible for creating the strategy for NA and LATAM regions, implementing it, and delivering bots that help businesses better use human resources within the organization.

      • Global Intelligent Automation Technical Services Manager

        Feb 2022 - now
      • Automation Lead LATAM

        Feb 2019 - Feb 2022
  • Licenses & Certifications

    • ITIL

      EXIN
      Jan 2014
    • Professional Scrum Product Owner I

      Scrum.org
      Jan 2019
      View certificate certificate
    • Sig Sigma Green Belt

      ASQ - World Headquarters
      Jan 2014
    • Project Management Professional PMP

      Project Management Institute
      Jan 2016
      View certificate certificate
    • Scrum Fundamentals Certified

      SCRUMstudy - Accreditation Body for Scrum and Agile
      Nov 2017
  • Honors & Awards

    • Awarded to Alfonso Garbanzo Lee
      Hewlett Packard MVP Award 2011 Hewlett Packard feb. 2011 Global award for top performers within Hewlett-Packard